Job Title:Computer Assistant
Department:Department of the Navy
Agency:Naval Reserve Force
Job Announcement Number:EA50335-07-1243886MI954675D
SALARY RANGE:
$41,413.00 to $53,837.00 / Per Year
OPEN PERIOD:
Friday, October 31, 2014 to Tuesday, November 4, 2014
SERIES & GRADE:
GS-0335-07
POSITION INFORMATION:
Full Time - Permanent
DUTY LOCATIONS:
Few vacancies in the following location:
Fort Worth, TX
WHO MAY APPLY:
United States Citizens
SECURITY CLEARANCE:
Secret
SUPERVISORY STATUS:
No
JOB SUMMARY:
The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite!
This position is located on the staff of the Navy Region Southeast Regional Component Command, Fort Worth, Texas. This position covers the planning and delivery of customer services, including troubleshooting, customer assistance, and/or training in response to customer requirements.
TRAVEL REQUIRED
Occasional Travel
Some travel is required (5%).
RELOCATION AUTHORIZED
No
KEY REQUIREMENTS
You must be a US Citizen.
Must be registered for Selective Service, see Legal & Regulatory Guidance.
Suitable for Federal employment as determined by background investigation.
Selectee may be required to successfully complete a probationary period.
You must obtain and maintain a SECRET security clearance.
Some travel is required (5%).
DUTIES:
Serving as the regional focal point for IT related trouble calls and service requests.
Establishing customer service standards, providing direction and monitoring levels of customer service provided.
Creating and maintaining web pages, updating site content and graphics.
Maintaining standard operating procedures and providing guidance on responding to requests for support and ensuring that quality customer service is being provided.
QUALIFICATIONS REQUIRED:
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to successfully perform the duties of the position. Specialized experience must demonstrate the following:
Providing information and guidance to include training and assistance with posting and updating site content.
Respond to a variety of trouble calls providing technical computer support, such as account issues, troubleshooting internet issues, and site navigation.
Diagnosing and isolating causes of problems between hardware, system software, and application programs.
Serve as primary contact to answer technical information requests.
Additional qualification information can be found from the following Office of Personnel Management web site:
http://www.opm.gov/policy-data-oversight/classification-qualifications/classifying-general-schedule-positions/standards/0300/gs0335.pdf
PART-TIME OR UNPAID EXPERIENCE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link: View Assessment Questions.
REQUIREMENTS:
Selectee is required to participate in the Department of Defense direct deposit of pay program.
Selectee may be required to successfully complete a probationary period.
A SECRET security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.
May be required to receive calls after duty hours, holidays, weekends, and may perform uncommon tours of duty including shift work to cover weekends or holidays.
This position requires the incumbent to hold and maintain an Information Assurance Technical (IAT) Level I Certification under DOD Directive 8570.1-M (IA Workforce Improvement Program) and related implementing policies. Employees newly hired or assigned to this position have six (6) months to meet certification requirements. Incumbents assigned to IA positions must ensure that their certificates stay active. Expired certificates must be renewed.
Some travel is required (5%).
Apply