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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Part 2 of 2 in the series Dollars to Donuts Today’s guest is Alex Wright, who is the director of research at Etsy. We discuss the partnership between qualitative and quantitative research at Etsy and how his background in journalism helps him with the...

“Make your mark in New York and you are a made man.”  –  Mark Twain It’s a funny story…… When I was in college, I was sitting in a bar with a friend and we were looking for a one-hour college course to fit into our schedules. It had to be between ...

The Obama Administration is taking responsible steps to combat climate change, increase access to clean energy technologies, and reduce our dependence on oil. That is why, today, on the heels of the United States Department of Energy’s (DOE) first-ever...

In today’s podcast we are speaking with Daniel Debow, Senior Vice President of Emerging Technologies at SalesForce.com. He’s responsible for Salesforce Wear, the wearables initiative, which I imagine will become part of the Salesforce App Exchange at...