Serco, the international services company, today announces that it has acquired the arm of MENA Business Services FZ LLC (MBS) based in the Kingdom of Saudi Arabia. MBS is a fully-owned Dubai-registered company that provides Business Process Outsourcing (BPO) services across the Middle East.
The Saudi Arabian business has 150 employees, based in Al Khobar, near Dammam, providing high quality IT and BPO services to Saudi Aramco, (Arabian Refining & Marketing Company) the world’s largest petroleum business.
This is a key milestone for Serco’s Global BPO business which entered the Middle East market last year by setting up a center in Dubai. The Saudi acquisition brings additional skills and capabilities to support expansion in areas of technical and back office support in the Saudi Arabian Market, the largest economy within the Middle -Eastern region. It adds to Serco’s significant global BPO capabilities which already provides services to international clients from 100 centres in 12 countries and employs more than 50,000 people.
Susir Kumar, Executive Chairman, Serco Global Services, said, “This acquisition is a key catalyst for Serco Global Services to enter the emerging Saudi Arabian market. MBS aligns with our vision of providing high quality services to blue chip companies around the world and it brings with it a very talented workforce and deep customer partnerships. We are delighted to welcome the MBS Saudi management team, employees and clients within the Serco fold.”
Chief Executive Officer of Serco Global Services AMEAA, Bhupender Singh, said, “The Middle East & Africa region is a key market for Serco’s BPO business. With a presence in UAE, South Africa and now Saudi Arabia, we have established a strong foothold in the region. We look forward to bringing our best-of-breed services such as Customer Service, Marketing, Finance & Accounting and other back-office shared services to the Saudi market and in the process hiring and up-skilling the local Saudi talent pool and engaging in long term relationships with Saudi corporations.”
The Middle East BPO market is estimated at £1.75b and growing at about 17% (Datamonitor).The United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA) are the two largest BPO markets in the Middle East region and together represent three-quarters of the market.
About Serco
Serco is a FTSE 100 international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Our global BPO business has over 52,000 employees across 100 locations, with a presence in 11 countries providing the complete spectrum of business services to customers in the public and private sector around the world. As a dynamic global service organization, our people have the expertise and intimate knowledge of our customers’ markets as well as best practice processes and technologies to exceed expectations. We have the vision, agility and determination to deliver cutting-edge business process solutions and set ever-higher standards in the markets we serve.
More information can be found at www.serco.com.
