Zoho today announced four key enhancements to Zoho CRM, the company`s online customer relationship management software. The new features include BCC Dropbox, LiveDesk Integration, Custom Related Lists and MailMagnet for Mobile. The BCC Dropbox option now allows users to BCC customer emails to CRM, helping maintain relevant and up–to-date customer records. Additionally, the integration with Zoho LiveDesk will now bring customer support and customer information together, on a single platform. Custom Related Lists can record customer information from multiple sources, including third-party applications, making Zoho CRM a powerhouse of all customer information. Lastly, MailMagnet for Mobile brings the power of MailMagnet, an email filtering service based on active deals in CRM, to Zoho CRM iPhone, iPad and Android mobile applications.
Key enhancements to Zoho CRM
Zoho CRM continues to be one of the company’s flagship business applications. The latest enhancements to Zoho CRM include important productivity and mobility enhancements.
· BCC Dropbox enables users to send emails from their favorite email client and have them associated to the right customer record inside Zoho CRM. Zoho CRM copies these emails, including attachments, and associates them to the right lead or contact. The BCC Dropbox feature works across multiple email clients.
· Zoho LiveDesk allows businesses to support their customers in real time through live chat. With Zoho CRM integration, support agents can add Leads, Contacts, Notes and follow-up tasks in Zoho CRM directly from Zoho LiveDesk. Chat transcripts from Zoho LiveDesk can be attached to the customer`s record in Zoho CRM.
· Custom Related Lists bring customer information from third-party applications and contextually adds it to a specific Lead, Contact, Account and other modules in Zoho CRM. Customer information can be aggregated from multiple Zoho applications including custom applications created in Zoho Creator. The flexibility of Deluge scripting extends to Zoho CRM, allowing customers to aggregate information from multiple sources to provide a holistic view of customer information inside the CRM. Custom Related Lists offers a gallery of pre-built custom functions that integrate with Zoho and third-party applications.
· MailMagnet for Mobile is now available on Zoho CRM iPhone, iPad and Android mobile applications. MailMagnet intelligently scans users’ mailboxes and displays only emails from prospects and customers that are relevant inside CRM. Users can view and respond to customer emails from within the Zoho CRM mobile app and add follow-up tasks. Zoho CRM Mobile applications also has added support for push notifications to alert users to new emails received from customers or prospects.
Commenting on the occasion, Raju Vegesna, Chief Evangelist, Zoho said, “For many of our users, Zoho CRM organizes, streamlines and stores the lifeblood of their company - customer data and interactions. These four enhancements are yet another step towards helping companies managing their customer data and interactions at a central place within CRM. With the addition of BCC Dropbox, combined with various previous email integrations and MailMagnet, Zoho now offers the most comprehensive set of email integrations available among any CRM vendor in the market. With LiveDesk integration and Custom Related Lists, we bring customer support and customer data from third-party sources into Zoho CRM, making it the broadest pre-integrated CRM system for businesses, providing a holistic view of customer information."
Pricing and Availability
The Zoho CRM integration with Zoho LiveDesk is available for all Zoho LiveDesk paid users. The BCC Dropbox feature is available for users of the Zoho CRM Professional and Enterprise Editions. Custom Related Lists is available for users of Zoho CRM Enterprise Edition. MailMagnet for Mobile is available for all Zoho CRM users with mobile add-on enabled.
About Zoho
Zoho is a division of Zoho Corporation a privately-held and profitable company, with offices in California, Austin, New Jersey, Chennai, Singapore, Tokyo and Beijing. Over seven million users across the world rely on Zoho for their Business, Productivity & Collaboration needs. Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration products on the cloud. Customers use Zoho products to run their business processes, manage their information and be more productive while at the office or on the go. Zoho has online products — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. For more information about Zoho, please visit http://www.zoho.com/
