ResponseTek Listening Platform
The ResponseTek Listening Platform eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction.Cloud-based and configurable ResponseTek Listening Platform delivers world-class Voice of Customer programs at scale with 5 core modules: Listen, Learn, Act, Engage and Manage.
ListenRT, capture the voice of your customer on any device, in any language, at every touchpoint. LearnRT identify where brand loyalty is gained or lost with powerful analysis and reporting tools, transforming feedback into insights. ActRT delivers performance management tools to understand how their services impact delivery of the brand promise, and integrated action management to help them consistently exceed customer expectations. EngageRT close the loop with customers to remedy a poor experience or learn about a positive one.
ResponseTek Listening Platform
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