Stefanini, Inc., a global provider of IT infrastructure outsourcing, will again present to the HDI Motown Local Chapter, as well as host the event at their U.S. headquarters in Southfield on Friday, August 8, 2014 at 1:00 pm. HDI local chapter members are a highly engaged community of technical service and support professionals who share a passion for achieving their career goals, building their support network and obtain the latest industry trends – all while elevating the customer experience and making business more productive.
Eric Goupil, Senior Director of Continuous Service Improvement at Stefanini, will present “Service Levels, Big Data, and Dashboards: Building the Best Formula for Total Customer Satisfaction”. With over 20 years’ experience in the IT Service Desk industry, Eric offers a deep understand of leading edge methodologies to align key customer values to Continuous Service Improvement opportunities.
“Today’s Service Desks face a growing challenge of trying to understand and meet the varying service expectations of our customers,” says Goupil. “We will share tips and techniques on how to maneuver through the analytics to find targeted improvement opportunities, and the methodologies to inspire actions.”
About Stefanini
Stefanini is a global IT outsourcing services company with locations in 33 countries across the Americas, Europe, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. Clients benefit from Stefanini’s financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
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