Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meriden, Aloft and Element SM. For more information, please visit www.starwoodhotels.com.
Equal Opportunity Employment/Minorities/Female/Disabled/Veteran
EOE/M/F/D/V Drug Free Workplace
In a city of unique grace, style, and culture, our award winning Forbes Five Star rated luxury hotel embodies a new chapter of extraordinary hospitality in the most distinctive of urban settings. Boasting artful views of the cityscape and bathed in sunlight, our 260 guest rooms and 46 suites feature inviting hues, contemporary bathrooms and intuitive amenities. In the heart of the vibrant SOMA, The St. Regis San Francisco is a 40 story landmark that graces the corner of Third and Mission Streets adjoining the San Francisco Museum of Modern Art. Fusing a historic building with a 40-story premier tower and the Museum of the African Diaspora, we present a refined, modern interpretation of the St. Regis legacy that showcase The St. Regis San Francisco as both the height and style of San Francisco.
This position has been developed to emulate the Brand signature of a bespoke experience and service. The primary focus of the Residential Door Attendant is to maintain the highest levels of safety, security and hospitality to our residents and to dynamically advance and maintain the level of service provided to all residents, their guests and visitors. The Door Attendants are there to maintain the order of the lobby area and to facilitate all resident arrivals and departures, those of their guests, and the secure monitoring of any and all access to the Residential Lobby. They assist the Residential Concierge in managing the influx of persons into and out of The Residences as a whole. This includes managing access to individual units in conjunction with Security and utilizing Concierge Assistant, Keytrak, and LobbyGuard.
The Door Attendant standard duties include the following:
-Warmly greet all residents and their guests; this includes vendors and deliveries arriving through the Residential Lobby.
-Assist in the coordination of all deliveries to and access to Residential Homes including the maintenance of records and documents, in conjunction with the
-Management Office, pertaining to guests, vendors, and building staff.
-Issue and Monitor all Keys checked out by homeowners and contractors.
-Monitor traffic flow and vehicles parked on the residential drive.
-Assist with the loading and unloading of any and all items from residential vehicles, including opening and closing vehicle doors.
-Assist with delivering items to individual homes.
-Perform concierge duties during concierge breaks while maintaining a presence at the door and controlling the flow of individuals into and out of the Residential Lobby.
-Immediately address and resolve all resident issues and complaints with diplomacy and provide the necessary pass-on of information to the resident, the management team and their colleagues.
-Work in conjunction with the Security Team in maintaining proper access to The Residences.
-Participate in overnight shift coverage schedule.
These Residential Door Attendant duties are intended to reflect generalizations of the immediate expectations of this position and are not intended to be inclusive of all duties for which the Door Attendant is responsible.