Adam Bien: Could you please introduce c2b2?
We are a group of Java expert middleware engineers with a passion for
building large scale production Java infrastructure that delivers on
Scalability, Performance, High Availability, Security and Operational
manageability through dev ops principles. We help our customers during
development with technical architecture, performance engineering, production
configuration transition through to operations. We provide advice on
deployment, operational management and finally this is all underpinned with
24/7 remote operational support and administration. We cover the whole range
of Java middleware from application servers through to Data Grids and SOA
infrastructure across a range of vendors and open source products.
Adam Bien: What is the relation between C2B2 and GlassFish?
We've had a long history helping customers to use GlassFish in production
environments. In fact my first ever conference speech in California was at
Sun's CommunityOne conference on Monitoring and Tuning GlassFish back in
2009, so we go back a long way. We were Sun partners back then, promoting
GlassFish, and our now Oracle Gold Partners. We have a number of customers
we support on GlassFish and we also run the London GlassFish User group.
With the announcement from Oracle we are now gearing up our effort to build
up the community of contributors on the core GlassFish source to ensure a
good response when bugs and patches are needed.
What is C2B2's Commercial GlassFish support? What will a customer get for
the money?
We provide 24/7 operational support to customers deploying GlassFish in
production. If they have any problems with their GlassFish production
infrastructure or the application they have built running on top of
Glassfish, they can call us and one of our expert GlassFish engineers will
help them by remotely logging in or screen sharing with them to triage,
diagnose and fix the problem. If we discover that the problem is the result
of an underlying bug in GlassFish we will work in the GlassFish community to
create a fix and ensure any fixes are contributed back to the core source.
We have standard SLAs for response times with Priority 1 incidents responded
to within an hour 24/7. For our Gold and Platinum customers we also provide
a pool of remote administration hours that customers can use to task our
engineers to assist in deployments, performance tuning, production
configuration and other consultancy tasks. For larger customers our support
is unlimited so we just agree a single monthly fee and don't count cores,
JVMs or anything silly of that nature so you can scale out happily without
incurring more cost.
Adam Bien: Is C2B2 using GlassFish in projects?
We are working with a number of customers using GlassFish in projects at
various versions. Recently we've been working with some customers in the US
using GlassFish for payment processing , for hosting sporting events and for
SAAS. In the UK we've been working with customers using GlassFish for big
data analytics, SAAS and Online gaming. There's a lot of interest in
GlassFish, it's a great polished, open source application server.
Adam Bien: Is C2B2 providing any other interesting product / offerings?
We provide the same operational support across a lot of Java middleware from
RedHat, Oracle, Hazelcast, IBM and open source and often provide support for
mixed environments. We also provide general consultancy services on Java
middleware. One of the interesting areas we find is moving into hybrid cloud
environments and the elasticity they bring for test and development as well
as for customers that have bursty work loads. Areas where cloud excels, so
we've been doing a lot of work on auto-upscaling clusters in response to
load.
Adam Bien:
Tell me a little bit more about the GlassFish User Group (GUG). What is the
idea behind?
The London GlassFish community is a Meetup group http://www.meetup.com/GlassFish-User-Group/
open to anybody interested in GlassFish and JavaEE. Our aim is to get like-minded people in a room once every
couple of months in London and invite in interesting speakers, like
yourself, to discuss their experiences with GlassFish in particular and JavaEE
in general. With GlassFish becoming a truly open-source project just like
Tomcat we will widen this out to build a community of people here in the UK
interested in contributing to the GlassFish project and we hope we can
become a unified voice in the UK through which we can drive things with
Oracle. We've already had a good response from the GlassFish evangelists
like Reza Rahman and Bruno Borges and we hope that through the GUG we can
deepen that involvement. Finally as well as speaking we are hoping to run
hack days and bug days to hack, fix and contribute to the GlassFish source.
If all the people that love GlassFish and JavaEE band together we can help
GlassFish thrive as open source. If you look at Tomcat, there is no single
source of commercial support and it is definitely not dead, it is the most
popular application server out there!
Adam Bien: Steve Millidge thank you for the interview!
If you / your company also provides commercial support for GlassFish and you would like to be interviewed on this blog, just drop me an email or comment.
Real World Java EE Workshops [Airport Munich]>