**Digital Account Advisor**
**Description**
Purpose:
Our mission is to partner with schools to deliver learner progression\. Through a consultative, collaborative sales approach we support our customers with the right choice of products and services for their learners\. In doing so we ensure that Pearson is their first port of call\.
The Digital Account Consultant will deliver to our school customers a first class customer journey through our digital services\. Supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention\.
This role is to ensure customer satisfaction, the impactful implementation of our Primary and Secondary services, the identification of cross and up\-sell opportunities and ongoing revenue streams through maximised retention rates\.
Main Accountabilities:
As a trusted advisor and coach, the Digital Account Consultant determines how Pearson’s products and services can be effectively applied to support achievement of a customer’s goals to deliver learner progression\.
The Digital Account Consultant will be responsible for driving adoption and service usage across their customer base\. He/she will build and maintain strong relationships with multiple contacts within the assigned customers\. He/she will serve as an escalation point for issues that impacts the customer’s success\. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales and Services teams\.
Key Responsibilities:
\- Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's needs, allowing the full potential of their Pearson products and services to be realised\.
\- Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment\.
\- Identify and grow opportunities and collaborate with sales teams to ensure growth attainment\.
\- Disseminate Pearson best practices
\- Serve as a coach and trusted advisor to Pearson customers
Innovation
Inquisitive mind, endless curiosity and passion for learning about customers and new approaches to doing things:
\- Education challenges and solutions
\- The full suite of Pearson’s continuously evolving products and services
\- Innovations and best practices for delivering our digital solutions
\- Ability to translate vision and customers issues into actionable solutions
Leadership
\- Strong self\-starter with the ability to build strong relationships within your assigned customer base\.
\- Effectively build, develop, and manage relationships with internal stakeholders and customers, setting expectations on their role as stakeholders vested in delivering learner progression\.
\- Ability to manage customer escalations \(internally and externally\) and negotiate resolution
\- Creatively solve problems with limited input and resources in a fast\-paced, high\-pressure environment\.
\- Genuine passion, interest, willingness and ability to adjust to continuously changing priorities and needs
\- Excellent communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Technology Delivery
\- Drive and manage a seamless on boarding process to ensure customer satisfaction\.
\- Co\-ordinate and liaise with technical and operational teams to ensure that best in class service is delivered\.
Influence
\- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a customer’s organisation: Head Teacher to business manager to school administrator\.
\- Excellent situational awareness \- must be comfortable in dynamic customer environments and enthusiastically present Pearson\.
\- Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience\.
\- Strong teamwork skills
\- Genuine interest and passion for learning and educating\.
Other activities as agreed with your line manager\.
Measures of Success:
\- Achieve monthly sales targets\.
\- Delivery of engagement target
\- Feedback from internal and external customers
Term time role required Monday \- Friday 9\-5\.
**Qualifications**
Face to face or Inside Sales experience
Target oriented: ability to meet sales, retention and renewal targets\.
Tenacity, drive, credibility and persuasiveness\.
Collaborative, team player, customer and outcome focused\.
Methodical, maximising the potential of all leads\.
Good working knowledge of Microsoft Office & Excel\.
Interest in digital technology\.
Educated to level 2 including GCSE Maths and English\.
Desirable:
Customer Service experience
An understanding of key education initiatives in the UK
Excellent account management, presentation and communication skills to uncover new opportunities and deepen customer relationships
**Please provide a cover letter including your salary expectations and notice period along with your application\.**
\#LI\-JG2
**Primary Location:** GB\-GB\-Oxford
**Work Locations:** GB\-Oxford\-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ
**Job:** Sales
**Organization:** Core
**Employee Status:** Regular Employee
**Job Type:** Standard
**Shift:** Day Job
**Job Posting:** Sep 26, 2016