**Digital technical manager/ Multimedia analyst**
**Description**
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible\. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re\-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe\.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better\. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small\.
The Digital Studio **Technical Manager** is responsible for managing the build, release, and support of Learning Tools and ensure that delivery objectives are achieved in accordance with established business goals and requirements\.
Learning tools are typically discipline\-focused, integrated software or online services used to deliver personal learning, teaching, or training content\.
In this role, the Technical Manager will have the opportunity to facilitate and direct activities to deliver learning tools according to established financial, schedule, and quality objectives while establishing and maintaining best practices and ensuring quality in the whole process\.
The **Technical Manager** :
+ Is accountable for the overall product management of one or more discipline\-specific learning tools, including:
+ contributing to overall learning tool strategy, planning, and definition
+ defining technical requirements, including functional & non\-functional specs and design specs
+ authoring user stories and acceptance criteria
+ creating and/or maintaining learning tool documentation
+ is accountable and responsible for identifying and managing development partner relationships from the Request for Proposal \(RFP\) stage throughout learning tool release and/or platform integration, ensuring quality compliance and providing feedback on performance\. Also:
+ drafting Purchase Orders \(POs\) and executing development contracts
+ managing budgets, development schedules, and on\-time deliverables
+ Is accountable for learning tool quality assurance including:
+ Functional\- and Content Quality Assurance \(QA\) testing
+ bug/ticketing process
+ evaluating feature enhancement backlog requests
+ is responsible for cross\-functional team communication throughout Product Lifecycle \(PLC\)
+ is responsible for managing the change control process, and impartially resolving process issues and bottlenecks, as applicable\.
+ is responsible for ensuring that learning tools are appropriately developed to deliver efficacy analytics for high impact on learner outcomes\.
+ serves as the primary escalation point for customer service and tech support issues related to learning tools \(standalone and integration points\)\.
+ supports the delivery of efficacy requirements at product lifecycle \(PLC\) stage gates in learning tool development\.
**Qualifications**
**Required Knowledge and Experience**
+ Minimum of 3\-5 years managing small to medium\-sized project/initiative teams using project management tool sets \(JIRA, smartsheets, RACIs, etc\.\)
+ Experience working with and leading software vendors and/or software engineers
+ Aptitude for understanding complex technical integrations and translating needs to vendors and stakeholders
+ Proven track record of communicating and influencing cross\-functional teams
+ Experience managing product lifecycle \(PLC\) workflows within technical environments \- planning and delivering technical products and experience
+ Proven success in risk identification, monitoring and mitigation, and use of change control processes
**Ideal candidates will have:**
+ Understanding of HTML5/CSS3/JavaScript development and implementation
+ Understanding of tech stacks and application configuration
+ Experience in an AGILE environment
+ Experience writing business requirements, user stories, acceptance tests, and writing/reviewing test plans
**Formal education or equivalent**
+ Strong academic grounding – BA required
**Skills**
+ Communicates and collaborates effectively \(written and verbally\) with peers and cross\-functional teams
+ Demonstrates highly active ownership of products, ability to proactively assess and mitigate risk, and actively poses solutions to problems
+ Flexible and adaptable, with a positive attitude when operating in an environment of continual flux
+ Ability to respond confidently to conflicts and manage situations positively, proactively escalating on\-going issues
+ Ability to influence and negotiate where necessary with peers, product team, sponsors/stakeholders and other internal teams as needed
+ Able to assess and manage across a full product breadth and depth, ensuring a successful delivery of products
+ Diligent attention to detail
+ Strong critical thinking and problem solving skills
+ Strong organization and time management skills: Self\-organizing, self\-motivating
**Primary Location:** US\-MA\-Boston
**Work Locations:** US\-MA\-Boston\-501 Boylston 501 Boylston St Boston 02116
**Job:** Professional Development
**Organization:** Global Product
**Employee Status:** Regular Employee
**Job Type:** Standard
**Shift:** Day Job
**Job Posting:** Aug 25, 2016