**Inside Consultative Sales Agent**
**Description**
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible\. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re\-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe\.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better\. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small\.
University Partnerships are a key strategic growth area for Pearson inthe UK\. Our aim is to partner with the UK’s top universities to create anddeliver a portfolio of best in class online programmes\. Our approach is todevelop strong collaborative relationships withour university partners and toprioritise the learning needs of each and everystudent\. We will achieve this bylaunching innovative programmes with clearbeneficial outcomes and through theeffective deployment of technology to createan outstanding customer experience\.
**Overview**
This is an outstanding opportunity to be part of an innovative newonline learning service that Pearson has launched in the UK\. Working inpartnership with some of the most prestigious Russell Group universities, thedivision provides online learning services including marketing, studentrecruitment, course content development, training and on\-going student support\.
**The role**
The Enrolment Advisor \(EA\) will be responsible for recruiting studentsto a specific course\(s\) for a dedicated client university\. Their role combineselements of both inside sales and university admissions process management\. Working with generated leads, the EA will be responsible for assessingeach prospective students’ suitability for their chosen course and utilizingphone, email and online tools to manage them through the sales funnel toregistration\. The EAs will use Salesforce and an integrated telephonysystems to ensure that all prospective students enjoy an outstanding customerexperience, tailored to the specifications of each client university
**The candidate**
The successful candidate will be highly organized, enjoy payingattention to detail and working in a fast paced, commercially focusedenvironment\. They will demonstrate a great customer service ethos, be aneffective team player and be keen to drive their own success\.
**Responsibilities**
Specific duties and responsibilities include, but are not limited to,the following\. Other duties and responsibilities may be assigned\.
**Sales funnel management activity**
* Nurture and monitor all prospective students through the sales funnelfrom lead to registration\.
* Communicate with prospective students via phone, emails, and onlineengagement tools\.
* Provide prospective students with detailed course information and helpthem explore the suitability of the programme to support their personal goals\.
* Use social media tools to undertake basic desk research to help profileprospective students\.
* Guide prospective students through the admissions process and keep themupdated on their progress\.
* Utilize database tools to efficiently track each interaction and theprogress of their prospective students\.
* Participate in the development of nurture strategies to re\-engage leadsand prospects that have become inactive\.
* Participate in the creation and management of the student recruitmentteam’s comms repository
* Update data base system to reflect current/upcoming term information\(email templates, enrolment periods, filters, etc\.\)
**Team work**
* Actively participate in weekly meetings to discuss performance data,prospective applicant concerns, and creative solutions to enhance teamperformance\.
* Actively participate in peer mentoring and support activities to drivesuperior team and individual performance\.
**KPIs**
* Achieve agreed leads to registration targets for allocated courses\.
* Achieve daily efficiency metrics pertaining to contact rates and volume,engagement levels, speed to conversion and other appropriate KPIs\.
* Achieve customer service quality KPIs in accordance with Pearson and theclient university’s specifications\.
**Reporting**
* Play an active role in the insight gathering process including feedbackfrom prospective students\.
* Utilize Salesforce and the telephony system to generated data to provideweekly performance analysis\.
**Qualifications**
**Personal specification**
**Skills, knowledge and experience**
**Essential**
At least two years’ experience in either of the following:
+ Student recruitment/education liaison/sales or admission experience working in an education sector\.
+ Inside sales for a professional services, training, recruitment or similar product line\.
+ Experience of providing individual customer focused service\.
+ Experience using a customer data management system and/or telephony system\.
+ Experience of basic data analysis and evaluating activities
+ Excellent oral and written communication skills
**Desirable**
Knowledge of the UK Higher Education sector\.
**Qualifications/training**
Desirable
Educated to degree level or equivalent professional qualifications
**Personal qualities**
Ability to work independently and as a committed team member
Ability to problem solve under time pressure
Proven organisational and time management skills
Ability to work to tight deadlines and under pressure
Excellent attention to detail
Strong customer service ethos
**Behaviours**
Displays high level of personal responsibility for own work
Displays strong work ethic and high level of personal responsibility
Willingness to work flexible hours \(evenings and weekends\)
**Primary Location:** GB\-GB\-Harlow
**Work Locations:** GB\-Harlow\-Edinburgh Gate Edinburgh Gate Burnt Mill Harlow CM20 2JE
**Job:** Sales
**Organization:** Core
**Employee Status:** Regular Employee
**Job Type:** Standard
**Shift:** Day Job
**Job Posting:** Jul 31, 2016