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Policy Updates
This page informs users in advance of important changes to the PayPal service, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.
We encourage you to review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement, Privacy Policy and PayPal Here Agreement. These updates will be posted at least 30 days prior to their effective date. These changes will not apply retroactively and will become effective May 15, 2014. If you do not agree to these modified terms, you should discontinue your use of PayPal and its services.
Amendments to the PayPal User Agreement
Effective Date: May 15, 2014
Section 11.1 is being amended to reflect that U.S. Sellers who sell an item to buyers in the U.K. will be subject to the U.K. buyer protection rules which may have greater coverage for buyers. The revised Section 11.1 reads as follows:
11.1 PayPal Seller Protection.
PayPal Seller protection is protection we provide Sellers from Claims, Chargebacks, or Reversals that are based on:
•Unauthorized Transaction or
•Item Not Received
PayPal Seller protection is available for eligible payments from buyers in any country. When a U.S. seller sells an item to a U.K. buyer, the U.K. buyer protection rules will apply to that transaction.
Section 11 of the User Agreement currently requires that sellers obtain signature confirmation for transactions of $250 USD or more in order for a transaction to be eligible for Seller protection for an Item Not Received Claim. That Section also currently includes a table for the corresponding foreign equivalency amount. This section will be changed to increase the dollar amount required for signature confirmation from $250 USD to $750 USD, and the foreign equivalency amounts are also being increased.
The revised Section 11.4 reads as follows:
11.4 Proof of Shipment, Proof of Delivery and Signature Confirmation Requirements.
“Proof of Shipment” is online or physical documentation from a shipping company that includes all of the following:
•The date the item is shipped.
•The recipient’s address matches the shipping address on the Transaction Details Page.
•The recipient’s address, showing at least the city & province, or city & country or postal code (or international equivalent).
“Proof of Delivery” is online documentation from a shipping company that includes all of the following:
•The date the item is delivered.
•The item’s status as delivered.
•The recipient’s address matches the shipping address on the Transaction Details Page.
•The recipient’s address, showing at least the city & province, or city & country or postal code (or international equivalent).
•Signature Confirmation as described below if the full amount of the payment, including shipping and taxes, is $750 USD, or its foreign currency equivalent provided below:
Amendments to the PayPal Here Agreement
Effective Date: May 15, 2014
Section 8 of the PayPal Here Agreement will be amended to clarify the additional protective actions that PayPal may take with respect to the use of PayPal Here, which include limits on the withdrawal of funds received from Keyed and/or Scanned Transactions. A User can obtain information about the specific limit applied to its Account by referring to email notices detailing such limit to the User. Section 8 will also be revised to remove duplicative language found in Section 10.6 of the User Agreement. For clarity, Section 8 will now make specific reference to Section 10 of the User Agreement.
The revised Section 8 reads as follows:
8. Additional Protective Actions.
In addition to the actions we may take as described in Section 10 of the User Agreement, we may take the following actions in connection with your Account and/or your use of the PayPal Services:
1.Keyed and/or Scanned Transactions – Withdrawal Limits. For payments processed as Keyed Transactions and/or Scanned Transactions over a rolling 7-Day period, PayPal may limit your ability to withdraw such funds in excess of certain amounts as determined by PayPal. After 30 Days, these reserved amounts will be available for withdrawal. PayPal will provide notice to you in the event it applies such a withdrawal limit to your Account.
2.Additional Actions. We may take other reasonable actions we determine are necessary to protect against the risk associated with your PayPal Account, such as requesting additional collateral from you such as a letter of credit or a personal guaranty, or limiting transactions to those made within the country of your account. PayPal may contact your customers on your behalf in the event PayPal is investigating potential fraud.
3.Information. In order to determine the risk associated with your PayPal Account, PayPal may request at any time, and you agree to provide, any information about your business, operations or financial condition. We reserve the right to reassess your eligibility for any Product if your business is materially different from the information you provided in your application.
Amendments to the PayPal Privacy Policy
Effective Date: May 15, 2014
This notification advises you that PayPal is changing its Privacy Policy. The update to the Privacy Policy is effective May 15, 2014 and contains several changes including changes to provide greater transparency into our privacy practices, and to better reflect the way PayPal collects, uses, stores, and processes your personal information. The updated policy also provides additional information about our use of Cookies and similar tracking technologies and our handling of Do Not Track signals. A summary of material changes is provided below along with the updated Privacy Policy.
Collection of Personal Information
The title of this section has been changed from “How we collect information about you.” Sub-titles have been added for an easier read and flow. Additionally, a sub-section on “Mobile Privacy” has been added to discuss our use, collection, and processing of the personal data obtained via our mobile applications.
How We Use Cookies and Similar Technologies
This section has been updated to provide more insight into our use of Cookies and other tracking technologies, our tracking for fraud detection purposes, and our handling of Do Not Track signals. We also provide a link to our full Cookies policy, which is applicable to all members of the eBay Inc. Corporate family.
Using Log In with PayPal
The title of this section has been changed from “Using PayPal Access.” Log In with PayPal (formerly PayPal Access) is a safe, secure, and easy way to allow customers to log in to a merchant’s website using a PayPal account. After customers consent to sharing non-financial account attributes, merchants can use this information to create a new account for the customer on the merchant’s website and to expedite the checkout process.
Scope and Consent
The title of this section has been added. The comments in this section were previously discussed under the section entitled “Your Rights.” This section discusses notice and consent. Additional language has also been added from the previous version to notify you that after the 30-day notice period has ended, you will be considered as having expressly consented to all amendments to this policy.
Privacy Policy
Last Update: May 15, 2014
Your Privacy Rights
This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the PayPal website and all related sites, applications, services and tools regardless of how you access or use them. More detailed information about our privacy practices, along with our contact information, is available at the eBay Privacy Center.
The PayPal website is a licensee of the TRUSTe Web Privacy Program. If this policy or our customer support team cannot answer your privacy-related questions, please use the TRUSTe Watchdog Dispute Resolution Process.