Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a sales agent in the Acquisitions Call Centre situated at the head office based in Johannesburg.
Responsibilities:
The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Scheduling fitments of Tracking units
Follow up on outstanding leads and/or queries
Handle inbound and make outbound calls according to campaigns
Demonstrate excellent knowledge of product, service offerings and systems
Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
Selling of value added services
Provide constant feedback to intermediaries, management and other departments regarding status of leads
Ensure quality benchmarks are achieved
Manage time and workloads to ensure that deadlines and targets are met
Align own behaviour with Trackers culture and values
Ensure achievement of own performance requirements
Skills and Competencies:
Selling skills (objection handling & negotiation)
Customer centric
Attention to detail
Deadline and results driven
Initiative
Teamwork
Judgment/Problem solving
Tolerance for stress
Interpersonal and communication skills
Influencing
Job Requirements:
Minimum Matric qualification
Previous call centre experience in a sales environment is essential
FAIS accreditation will be an advantage
MS Office knowledge (Basic or Intermediate Excel)
Medical Aid & Provident Fund
Equity Statement
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals
Please Note: If you have not heard from us within 4 weeks, it means that your application has been unsuccessful
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