May 22, 2013 – OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.7.
Release Details
Release name: OTRS Help Desk 3.2.7
Release type: Stable, patch level release
Release date: May 22, 2013
What’s New
Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.
Furthermore we would like to inform all interested developers about the possibility of verifying your packages. Please let us know at verify@otrs.com if you have any issue concerning the verification of your developed packages.
Updated Polish translation file, thanks to ib.pl!
Security Issues
Security Advisory 2013-03
Important for Upgrading
From OTRS 3.2.x:
Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.
Bug Fixes
Bug#9387 – Error in a condition with dynamic fields in NotificationEvent.
Bug#9286 – Ticket::ChangeOwnerToEveryone isn’t functional, After a AJAX Load the setting is ignored.
Bug#7518 – Escalation Notify by not working properly (follow-up fix).
Bug#9410 – SessionID isn’t added to URL when using ajax customer search without cookies active.
Bug#9419 – Process Management: List of available dialog fields lists Responsible even if feature is inactive.
Bug#9246 – ProcessManagement: TranstionAction error messages not sufficient enough.
Bug#9345 – OTRS exceeds 998 character limit in References Line of E-Mail Header.
Bug#7478 – Got an external answer to an internal mail.
Improved permission checks in AgentTicketPhone.
Bug#9360 – DynamicField Names shown in CSV output.
Bug#8880 – No inline image shown if HTML email contains ‘base’ tag.
Bug#9374 – Add more functions to rich text editor.
Fixed postmaster filter edit screen layout.
Bug#9358 – Date/Time DynamicFields are broken in CustomerInterface.
Bug#9384 – Problem with Method ServiceParentsGet of ServiceObject.
Bug#9371 – UserSalutation field in LDAP.pm fix.
Bug#8997 – Owner warnings translatable.
Bug#9375 – Extra colon at the end of recipient lists in forwarded message.
Bug#9040 – CustomerTicketPrint crashes when no attributes are configured to be printed.
Added UnitTest for case sensivity parameter of customer databases
Bug#9362 – cannot redirect to external url containing & caracter.
Bug#9060 – OTRS_CUSTOMER_BODY overwritten in Agent::Move Notifications.
Bug#7856 – Statistics only use non archived tickets.
Bug#9072 – Reply to email-internal includes customer users email in Cc. field.
Bug#9349 – SQL warnings on Oracle DB if more than 4k characters are sent to the database.
Bug#9353 – Customer Ticket Zoom shows owner login name instead of full name.
Bug#8599 – Problem with “[]” characters in name of attachment file.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_2/CHANGES.md.
Browser Support
JavaScript is required to use OTRS.
These browsers are not supported:
Microsoft Internet Explorer before version 8 (for the agent interface)
Microsoft Internet Explorer before version 7 (for the customer interface)
Firefox before version 4
All versions of Netscape
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Supported Encodings
OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.
Download
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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
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Community Support
Leverage the various OTRS Community sources to get involved:
OTRS User Forum
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Knowledge Database (FAQ)
Bugreporting
Brainstorming / Vote for Features
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