Opinionmeter.com

To remain competitive, companies need to understand what their customers want and deliver on their needs. By analyzing customer feedback data, organizations can glean essential insights into customers’ hearts, minds, and share of wallets, and as a result...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Customers today engage with a brand through multiple channels – online, offline, call centres, and more. Measuring customer experience on a real-time basis across all these touch points and solving any pain points therefore is imperative for any company...

ResponseTek is a well-established player in the marketing and customer feedback markets. It has four products that cover market research, customer feedback, knowledge management and media monitoring,  that enable companies to capture comments...

Article by Ernan Roman Featured on customerthink.com For 2015 putting your customer at the center of every strategy and business process will be essential for acquisition, retention and competitive differentiation. No more just talking about it. This...