Job Description & How to Apply Below
ESSENTIAL FUNCTIONS OF THE JOB:
• Respond to customers’ inquiries, questions or complaints, regarding products and services.
• Determines best method to resolve complex technical and electrical issues to ensure customer satisfaction.
• Coordinates info to resolve issue.
• Provides training and guidance to entry level reps
• Requires thorough knowledge of organization policies, procedures, products, and services.
• Interfaces with the customer to provide technical aspects of products and services.
• Provides issue resolution and troubleshooting to our customers over the phone.
• Relays feedback to appropriate departments.
• Coordinate problem resolution with appropriate departments
• Troubleshoot equipment both in-house and in the field.
• Report any failure trends to manager.
• Follow-up, either verbally or in writing, to insure customer satisfaction.
• Manage RMA’s within cycle time goals.
• Train customers in an individual and classroom setting.
• Troubleshoot Low voltage DC
• Back up engine specialist
• Assist sales department in providing expertise to prospective and existing customers
• Services product and equipment in the field in USA
• Identify ,analysis and repairs customer product at customer location
• Performs preventative maintenance
• Determines parts to order for repairs and timeliness of need and documents service related activities
• Provides training at customers site
PERPHIAL FUNCTIONS OF THE JOB
• Make service calls or deliveries to customers.
• Travel is required. Weekends may be included.
• Conduct product demonstrations for the Sales Dept. at Commercial/Industrial Shows.
• Maintain Safety policies (safety glasses, ear protection, and steel toe shoes).
• Keep work area clean and orderly.
• Complete Certification material as required.
• Maintain DOT requirements (log books, etc…)
• Willingness to participate on a team and drive continuous improvement activities.
Position Requirements
Skills / Industry Qualifications Required:
REQUIREMENTS
Education: High School Education or Equivalent. Mechanical and electrical aptitude.
Experience: Prior experience in customer service areas and working with public.
Hydraulic system experience (troubleshooting and rebuilding components).
Skills: Bi-Lingual – Spanish / English Preferred but not required
Good interpersonal skills / dealing with people in a positive manner.
12 Volt DC Electrical experience required.
Hydraulic system: Must understand fluid flow inside a closed system.
Knowledgeable in the operations of PLC’s.
Self-starter, ability to stay focused while working closely with others.
Excellent communication skills both oral and written.
Excellent organizational skills.
Good typing skills.
Working knowledge of Word and Excel.
Miscellaneous: Must be able to meet minimum DOT requirements.
Must be able to obtain Passport for International Travel.
Education Level Required:
High School
Experience Required to qualify for consideration:
1 to 2 Years
Contact Information
Contact Name:
Stacie Burke
Contact Phone:
3172711542
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