Job Description & How to Apply Below
Position: Customer Service Reps.- Rochester, NY
Position Summary Location: Rochester, NY
ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Care Representative is responsible for all residential and small business inbound phone calls consisting of false alarm call backs, placing accounts on test and technical assistance.
Duties and Responsibilities:
Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests.
Provide alarm history, update information as appropriate.
Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.
Schedule a technician when necessary when over the phone troubleshooting cannot be resolved.
Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions.
Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.
Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs.
Provides quality service to increase customer satisfaction.
Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards.
Monitors and dispatches on alarms as instructed based on business needs.
Qualifications
Education/Certification:
High school diploma or equivalent required
Some college ideal; degree preferred
Experience:
Minimum of one (1) year of customer service experience required
Call center experience preferred.
Position Requirements
Skills / Industry Qualifications Required:
Skills:
Excellent communication skills.
Able to type at least 25 wpm.
Intermediate knowledge of computer applications.
Strong organizational skills.
Stable work history
Excellent references
ADT LLC is an equal opportunity employer.
Want to learn more about ADT?
(You can apply or contact us using the Apply Online Box below) jobsatadt.com or on facebook.
Education Level Required:
High School
Experience Required to qualify for consideration:
Less than 1 Year
Contact Information
Contact Name:
ADT Security Services
Contact Phone:
9726845781
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