Introduction
British Airways Concorde Room New York JFK
British Airways First Class 747 New York To London
British Airways Concorde Room London Heathrow
British Airways Club Europe A319 London to Brussels
Sheraton Brussels Airport
Brussels Airlines Business Class A330 Brussels To Frankfurt
Brussels Airlines Tomorrowland Flight Frankfurt Gate Party
Brussels Airlines Tomorrowland Flight Frankfurt To Brussels
TGV Train Brussels To Paris
ICARE Lounge Paris Charles de Gaulle
La Compagnie Business Class 757 Paris To Newark
Andaz Wall Street New York
I was in such a rush when I took the train to Paris that I forgot to check which terminal La Compagnie departs from. My flight wasn’t listed on the departures board, so I went to the information desk to ask. The following conversation ensued:
“Excuse me, from which terminal does La Compagnie fly?”
“Sir, which compagnie?”
“La Compagnie, they are the new airline flying to Newark.”
“Which compagnie are you flying to New York?”
“La Compagnie, that’s the name of the airline. La Compagnie. They’re brand new. They only fly Paris to Newark.”
“Yes, but which compagnie do you fly with?”
Perhaps the French version of “Who’s On First?”
After connecting to the internet on my phone I figured out that they leave from Terminal 1, so I took the train over there.
Paris Charles de Gaulle departures board
Paris Charles de Gaulle terminal
Unfortunately even when in Terminal 1 I couldn’t figure out where their check-in desk was. The person at the information desk didn’t know, they weren’t listed on the departure board, etc. I began to wonder if they were even operating at all.
Paris Charles de Gaulle terminal
So I decided to sit down in the departures hall and get some work done on my laptop. Eventually the flight appeared on the departures board, so I headed to the La Compagnie counter for check-in, where a queue was starting to form.
La Compagnie flight on departures board
Departures hall Charles de Gaulle Airport
I was second in line, and waited and waited and waited. The person in front of me took at least 30 minutes. There was a guy in a suit – actually several people in suits – working for the airline standing around. So I figured I’d ask him what’s going on:
“Excuse me, what’s taking so long? I don’t have any checked bags, is there another way I can get my boarding pass?”
“Oh, check-in just opened two minutes ago.”
“Really? There are so many of us waiting in line and the check-in agents have been there all along, but you couldn’t tell us that check-in isn’t even open yet?”
“Well I thought you would know check-in opens 2hr20min before departure.”
“How would I know that?”
“Is it not on our website?”
“No, actually you have very little information on your website.”
“Well the reason we open check in so late is since we have business travelers and they can check in up until 20 minutes before departure.”
“So you’re saying I can show up at Charles de Gaulle 20 minutes before departure and make the flight? Maybe it’s time to reconsider that so your passengers don’t show up more than 2hr20min before departure, since there are already a lot of people here waiting.”
I wasn’t trying to be a d*&$, but rather was kind of amazed at how unapologetic he was at my frustration for the lack of communication. Would it have killed him to go around to people, smile, thank them for flying La Compagnie, and explain when check-in would open? I mean it’s a brand new airline, and this is their first impression to customers.
What I really wanted to point out to him was that I was just about the only person in line not wearing Juicy Couture, so he should probably rethink the whole “business travelers want _____” approach.
Departures hall Paris Charles de Gaulle Airport
I was handed a boarding pass for my flight along with a premium immigration card.
La Compagnie boarding pass
I headed towards the departures hall, which involved taking one of the super weird, angled moving walkways, which can’t help but make you feel like a hamster.
Departures hall Paris Charles de Gaulle Airport
Departures hall Paris Charles de Gaulle Airport
There was no wait at the priority immigration queue, so I was through within seconds.
Departures hall Paris Charles de Gaulle Airport
I followed the signage towards the ICARE lounge, which is the contract lounge that La Compagnie uses in Paris.
Lounge signage Paris Charles de Gaulle Airport
I took the elevator up a level, to where the lounge is located.
Lounge elevator Paris Charles de Gaulle Airport
The ICARE Lounge is located at the far end of the hallway.
ICARE Lounge entrance Paris Charles de Gaulle Airport
ICARE Lounge signage Paris Charles de Gaulle Airport
It was almost blocked off by a cleaning cart. Which is ironic, because I can assure you there were no cleaners in the lounge based on how messy it was.
ICARE Lounge entrance Paris Charles de Gaulle Airport
Holy freaking crap. I don’t have high expectations from contract lounges, but this was possibly one of the worst I’ve been to. It was tiny and way overcrowded.
ICARE Lounge Paris Charles de Gaulle Airport
ICARE Lounge Paris Charles de Gaulle Airport
ICARE Lounge Paris Charles de Gaulle Airport
The only empty seat I could find was by one of the PCs, in the far back corner. And keep in mind the above pictures were taken right when I got to the lounge, before 30+ other La Compagnie passengers showed up.
ICARE Lounge Paris Charles de Gaulle Airport
ICARE Lounge bar Paris Charles de Gaulle Airport
In terms of the snack selection, it was pretty abysmal, though that’s usually the norm for contract lounges.
ICARE Lounge buffet Paris Charles de Gaulle Airport
It exclusively featured packaged snacks, including chips and cookies, mini-cakes, and snack mix.
ICARE Lounge snacks Paris Charles de Gaulle Airport
ICARE Lounge snacks Paris Charles de Gaulle Airport
ICARE Lounge snacks Paris Charles de Gaulle Airport
ICARE Lounge coffee Paris Charles de Gaulle Airport
The terminals in Charles de Gaulle Airport are possibly my least favorite in Europe. They’re dark, retro, and usually smell pretty bad as well. But after 20 minutes in the lounge I decided to leave the lounge and go sit in the gate area instead, since I figured it couldn’t be worse.
Walking to departure gate Charles de Gaulle
At Charles de Gaulle, security is at the individual “piers.” That’s kind of good news, since it means the queues don’t get too long when there aren’t many flights leaving from that area. Quite possibly the coolest retro thing about CDG are the “dipping” moving walkways in the tunnels. So strange and… awesome.
Walking to departure gate Charles de Gaulle
Walking to departure gate Charles de Gaulle
The security process was surprisingly easy, I guess thanks largely to the fact that there weren’t any other flights leaving around that time.
La Compagnie departure gate Charles de Gaulle
La Compagnie departure gate Charles de Gaulle
La Compagnie departure gate Charles de Gaulle
The La Compagnie flight to Newark was departing from Gate 15, located just past the checkpoint and to the left.
La Compagnie departure gate Charles de Gaulle
I was sort of giddy to actually see the La Compagnie 757 at the gate. Up until that point I wasn’t actually convinced the airline existed.
La Compagnie 757 Paris Charles de Gaulle
La Compagnie 757 Paris Charles de Gaulle
The flight was scheduled to depart at 5:50PM, and at 5:20PM I was a bit surprised that there wasn’t more action at the gate, given that it was the scheduled boarding time.
About 10 minutes later, at 5:30PM, the crew showed up. There were six flight attendants and two captains (both had four stripes). They just sat down in the gate area.
At this point the guy in the suit that I had a “conversation” with earlier came up to me to apologize for the delay, and said the flight should be about 30 minutes late for boarding. Okay, fair enough. At 5:50PM we were 30 minutes from the supposed “revised” departure time, but the crew was still sitting in the gate area. The guy came up to me again to apologize, and said boarding should begin shortly.
Oddly they didn’t make an announcement in the gate area even though most passengers were there at this point. Instead they went up to everyone individually.
Then at 5:55PM the crew finally boarded the plane. The guy in the suit came up to me again and said boarding should begin in 10 minutes. Okay… except it didn’t.
At 6:45PM boarding finally began, about an 1hr25min late, without so much as an explanation.
I mean, the plane had been sitting in Paris for days, I’m not sure what excuse there could possibly be for a departure delay.
But I wasn’t going to let the boarding experience ruin the flight. The onboard product had that taken care of, instead.
Bottom line on ICARE Lounge Paris
Whether you’re entering thanks to a Priority Pass membership, La Compagnie business class ticket, or ticket on another airline, don’t bother. The gate area is more spacious…
The post Review: ICARE Lounge Paris Charles de Gaulle appeared first on One Mile at a Time.
Comments
I spent a couple of hours there a couple of years ago. All of ... by Nick
@ KahunnaTravel — Sounds like I'll need to check it out! by lucky
One of my least favorite lounges, second only to the one in ... by TM
Ha!! The ICARE lounge actually looks grand compared to HA's ... by KahunnaTravel
@ Justin — Hmmm, they used to use the Star Alliance lounge, ... by lucky
Plus 5 more...
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