I recently had the chance to fly Garuda Indonesia from London to Jakarta and back, and had an incredible experience. While the seats, food, etc., were great, what really stood out to me the most were the people. I’ve never before flown an airline with people who consistently seem so genuine about treating passengers like their guests. Some airlines put on acts, while on Garuda Indonesia I feel like they provide service from the heart.
While it doesn’t involve first class or caviar, a heartwarming picture has emerged of a Garuda Indonesia flight attendant carrying an elderly lady off the plane, apparently because there was no wheelchair waiting for her. Here’s the picture, courtesy of Twitter user @efenerr:
Here’s the backstory, according to tempo.co:
At that time, the plane has just landed at Soekarno-Hatta airport at 11:45 am.
When all passengers have disembarked the plane, Vera saw one passenger, an elderly woman, was still seated on seat 41C. The passenger was accompanied by one of her relatives.
“Without thinking twice, Vera approached the woman,” Benny said.
It turned out that the elderly woman needed a wheelchair to get off the plane. Vera then talked to her while waiting for the wheelchair. From the conversation, it was found that the woman was a member of the umrah (minor hajj) group who had to take a connecting flight.
After a while, the wheelchair did not come yet.
“What Vera did is a proof and reflection of our professionalism,” Benny said.
Well done, Vera! What an inspiring story!
(Tip of the hat to Raul)