SITS – The Service Desk & IT Support Show returns to London’s Earls Court on 29-30 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK’s biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest innovations being introduced at this year’s 20th anniversary event:
Service Desk Institute is launching its new ‘Big Red Toolbox’. Over two days, live on the show floor, SDI artists will be creating a service desk tool box and filling it with visitors’ top tips and techniques for service desk professionals (stand 100).
Independent, not for profit, membership association UK Oracle User Group is promoting the return of their Applications and Technology conferences in December. Visitors to stand 105 can find out more about Apps14 and Tech14, and have the chance to win prizes in the process.
Clockwork IT is launching its new scheduling tool. Featuring drag and drop functionality for ease of use and 2 way Outlook integration, it ensures field based staff are always scheduled efficiently (stand 113).
Exhibiting for their fifth year at SITS, WM Promus – HP partner is promoting HP’s newly released Service Anywhere – a completely new SaaS ITSM solution. It is written from the ground up in the HAVEn technology platform, but based on market leading software technology. WM Promus’s partnership with HP is at the heart of its business. It works with HP at multiple levels from selling HP software solutions and delivering HP accredited training to delivering services with HP to many blue chip organisations (stand 208).
NetHelpDesk’s new launch is NHD2014. It boasts advanced key features (including new UTC time zone settings), whilst the integration with other products has been increased significantly in the Remote Monitoring and Management arena, with Kaseya, GFI Max and CentraStage plugins (stand 215).
New exhibitor Atlassian is showcasing JIRA Service Desk, an IT help desk built on leading project and issue management software. JIRA Service Desk combines an intuitive user experience for customers with powerful SLA support, customisable queues, automated request management, and real-time reporting. Visitors to stand 221 will be offered a free 30-day trial.
Hornbill Service Management is unveiling, and demonstrating for the first time, its new, innovative collaborative Service Management solution – designed to engage teams, optimise operations and deliver better customer experience (stand 300).
As well as looking ahead to its 5.4 software release, TOPdesk is demonstrating its new Form Designer module at this year’s show. Form Designer lets businesses provide even faster services for customers, together with the Conversations widget for allowing improved operator collaboration (stand 308).
First time exhibitor TeamUltra is supporting ServiceNow on stand 309. It’s showcasing its latest Custom Apps powered by ServiceNow, including TeamStore – a Recruitment Database; a Word Document Generator; and an Organisational Structure Visualisation tool. The Apps enable users to leverage an investment in ServiceNow by extending automation, optimisation, and better Service Relationship Management.
House-on-the-Hill Software is promoting the latest version of its service management tool – SupportDesk Enterprise. New features include Chat Facility, enabling agents to work directly with customers via an instant messaging tool; Drag-and-Drop Dashboard Designer, where agent and customer profile pages can be customised; and New Room Booking facility (stand 314).
New exhibitor USU AG is promoting USU Lifebelt, which allows enables users to solve any IT problem or question they have on their own, in a short space of time, via self-service, or to create an informative ticket immediately (stand 319).
It’s time to re-energise the ITSM industry. Today, users expect to experience IT support as they do cloud and other consumer technologies. LANDESK Service Desk version 7.7.1 is designed to focus on the needs of the user, by embracing a ‘Choose Your Own Anything’ mind-set it can ward off shadow IT (stand 400).
FrontRange is hosting live demos of its HEAT 2014 Service Management solution, which recently achieved PinkVERIFY certification from Pink Elephant. HEAT 2014 has improved workflow processes, extended service catalog support and additional asset discovery functionality. Complete the ‘FrontRange CHANGE survey’ on stand 409 at the show or online at ‘pages.frontrange.com/sits14’ to find the secret code and claim a free gift.
Vivantio, the award winning service desk vendor, is 10 years old. To celebrate, they are unveiling their new service desk product VivaDesk exclusively on stand 415 at SITS14. VivaDesk was launched in the US last year and has already had success with early adopters including Tesco Mobile.
To celebrate 25 years in the Service Desk business, STI is releasing the 2014 STI IT Service Desk Survey Results on stand 416. With over 400 respondents, this is a real ‘nuts and bolts’ look at the UK’s IT Service Desks.
New exhibitor Verasseti is demonstrating how its Verasseti Secure Framework can turn a spreadsheet or small database into a fully functioning, completely secure, robust and reliable, documented and supported web application. The framework also understands workflow, so whether users are approving price changes, managing bonuses, or running complex financial models, VSF 2.0 can help (stand 420).
Matrix42 is launching an Android app for IT service management. Alongside its existing iPhone and iPad app, the mobile ITSM solution from Matrix42 revolutionises service management. To celebrate the Android launch, visitors to stand 421 will be entered into a draw to win a new Android tablet.
Citrus Service Desk version 3.0 is being launched by SimpliSys at SITS14 on stand 422. The company will also be offering one free onsite user training day for all new customers that sign up before the end of May 2014 (worth £800).
Following a series of high-profile international data breaches, Bomgar representatives will be on stand 515 speaking about the risks of using unsecured remote support tools, and how the service desk team can play a greater role in preventing data breaches that come through third-party access channels.
New exhibitor Tata Consultancy Services is introducing its IT process and service management services, which are designed to give users the flexibility to first identify and prioritise critical business challenges, then devise appropriate solutions. Their process transformation accelerators, enablers and methodologies help users deliver high quality services to maximise IT’s contribution to business (stand 517).
Xeretec is demonstrating the latest developments in print management, which are designed to streamline business processes and drive through significant cost savings (up to £150 per employee per year). Xeretec uses cloud technology to manage a company’s printer fleet with no disruption or downtime required (stand 518).
SysAid, a cloud ITSM solution provider, is showcasing an update of SysAid v. 14 on stand 519. Their most innovative version to date, features include advance email parsing and routing using customisable rules set by the ITSM team, and the ability for end users to reopen tickets.
GFI MAX’s new ServiceDesk is a powerful helpdesk tool and customer service solution, which will streamline processes within a support team. Recent enhancements include: Take Control integration, auto-closing tickets, export, and time capture enhancements. Whilst future developments include system tray integration, enhanced asset management, standalone mobile app, import capabilities, cost management and live chat (stand 521).
sitehelpdesk.com is showcasing updates to its helpdesk range, which are browser independent. The new version achieves the same effortless form filling as with using Microsoft’s Internet Explorer but now operates in all browser types, enabling users to access all the features of service management from any platform (stand 522).
ITSMF UK is announcing new topics for their popular range of masterclasses at SITS14. Visitors to stand 604, the Official Show Bookshop, can find out more about forthcoming Masterclasses featuring topics including Service Catalogue, Problem Management, SIAM, Metrics, OBASHI and SFIA.
Take IT to the next level with assyst 10 from Axios Systems, which combines traditional service, asset and support management with social IT, mobility and gamification. Axios Systems will be on stand 615 showing how to use new technologies to give IT a much needed boost and help solve those tricky business problems.
CentraStage, the end point management solution, has today announced a strategic integration with Vivantio, the cloud-based service desk software for customer service and support teams. The partnership will ensure Vivantio’s users gain real-time visibility of all of their devices, regardless of device type, network or location (stand 618).
Freshservice, the cloud-based service desk software that takes a fresh approach to ITIL, will be the first of its kind to integrate with the new Google Apps marketplace. It is demoing the integration on stand 620.
IT Training Zone has recently launched ‘Foundations For Professionals’. This exclusive program incorporates Foundation courses in ITIL, ISO20000, OBASHI and COBIT 5, ensuring trainees get a complete overview and understanding of the best practices, frameworks and industry standards for IT Service Management (stand 712).
Richmond Systems is launching its leading-edge new portal technologies at this year’s SITS on stand 715. Richmond self-service provides a ready-to-go portal with multi-device access giving straightforward control over incident visibility and workflows. Portals can be cloned and easily modified to deliver a true customer-centric service experience.
NetSupport Software (stand 717) is showcasing the latest extensions to its web-based ITSM solution, NetSupport ServiceDesk, and the highly popular desktop remote control tool, NetSupport Manager – including the new mobile remote controls for tablets and smartphones (Android and iOS).
Visitors to stand 720 can learn how new exhibitor Hewlett-Packard is connecting business and IT into one conversation with HP Service Anywhere. It enables users to move beyond ticket management with intelligent employee self-service, powerful analytics and sentiment analysis, as well as harvest knowledge from social interactions to drive collective insight, anticipate and solve problems faster and make better decisions.
This year, G2G3 is discussing all things Gamification with an interactive session on ‘How to Gamify your IT Services and Projects’ at the show on Wednesday 30 April. G2G3 is also showcasing its 3D immersive training experiences developed using the latest virtual reality technology – the Oculus Rift (stand 723).
New exhibitor Unisys is introducing Demo Edge Service Management on stand 820. Already supporting Unisys customers worldwide, Edge turns insight into action with a new suite of cloud-based ITSM solutions. Edge provides real-time analytics for rapid resolution; a holistic view of operations and comprehensive support for clients.
RMS Services is launching a new Service Management Suite – ‘RMS Point of Business’ at this year’s show. Fully web enabled, utilising the latest in application technology and features, it transforms the Service Desk into a centralised business management system; including areas such as Finance, Procurement and Resource Management (stand 821).
New exhibitor QuickScripts is offering a free 30 day trial of its workflow-based call scripting tool at SITS14. Visitors will be able to receive a demonstration of the product and sign up for their software trial on stand 823.
This year, the focus of Marval’s on-stand product demonstrations is ‘What the CIO or IT Director wants’. Marval’s multi-level, ITSM software provides a ‘single pane of glass’ view, giving managers instant information of their IT estate, personnel, and suppliers to minimise potential impact on customers and services (stand 825).
AlfaPeople are Microsoft Gold Partners specialising in providing Customer Service systems using Microsoft Business Solutions. They are the only Microsoft Partner with an out-of-the-box PinkVERIFY accredited I Service Management solution for Microsoft Dynamics CRM. They will be introducing the new CRM2013 version at SITS14 on stand 914.
New exhibitor Seamlessly, partnered with Support.com, is launching Nexus® Service Platform in the UK at SITS14. Nexus® delivers the full technology support lifecycle, including customer onboarding and ongoing enablement, as well as traditional issue resolution while providing a seamless sales and service experience for both the customers and support agents (stand 918).
New exhibitor Cased Dimensions has pioneered the HTML5 Self Service Portal for SCSM, which provides a more responsive user experience than the standard Service Manager 2012 version. It is compatible with all PCs, laptops and mobile devices and the ideal solution for IT asset management anywhere (stand 926).
SITS – The Service Desk & IT Support Show 2014 will take place at the Brompton Hall, Earls Court, London, on 29-30 April 2014.
For further information, and to register free in advance, please visit www.servicedeskshow.com and quote priority code PR14 (http://www.eventdata.co.uk/Visitor/SITS.aspx?TrackingCode=PR14).
Attendees also benefit from free access to Infosecurity Europe 2014, Europe’s No.1 information security event, co-located at Earls Court.