For those searching for travel agent jobs, it can be useful to have not only a general overview of the field, but also a list of specific skills needed to secure a position in this competitive industry. While there are many routes to becoming a professional travel agent, such as an internship or via a college course, the skills required in the day-to-day operation of the job remain the same and are applicable across a wide range of positions. The industry is a large one: in 2008, travel agents held 105,300 jobs, with 76% of travel agents working for travel arrangements and reservation services, and 60% working for travel agencies. Approximately 17% were self-employed.
Courses of Study
In order to become a travel agent, one standard entry-level qualification, such as a high-school diploma or college certification (or equivalent) is required. Because of the high level of computer skills required for the job, employers prefer job candidates who have had vocational training or gained familiarity with booking systems such as Sabre and Galileo. Some people who aspire to work in the industry in travel agent jobs study for a bachelors degree in travel and tourism, although these courses arent widespread.
Other Backgrounds
Many people move into travel agent jobs after starting out as a reservation clerk or receptionist in a travel agency. With experience and in-house training, they can expand their knowledge and take on further responsibilities, and eventually assume a position as a travel agent.
An educational background in geography, foreign languages, or even world history can also be useful when applying for travel positions as they suggest an existing interest in the field.
Continuing Education
For those who secure travel agent jobs, further study is often required even after theyve found their perfect position. Many prospective clients are well-informed and expect a travel agents expert advice to be just that. A travel agent must have a wealth of information on hand and be able to make recommendations based on it, so keeping abreast of industry changes is paramount. Qualifications such as the Certified Travel Associate (CTA) and Certified Travel Counsellor (CTC) are a valuable asset, along with other marketing and sales skills qualifications, and specialist destination programs.
Skills
There are many skills necessary to fulfil the specialised requirements of travel agent jobs. One key skill to be aware of, and begin developing, is the ability to cope under pressure – many travel agents will need to be on hand to make changes to itineraries or travel plans in the event of a disruption or an emergency. A good telephone manner and strong communications skills are also vital for dealing with clients and various companies and agencies. Strong sales and research skills are also vital, to enable you to locate and pass on the best deals to clients. With so much research and administration conducted online, familiarity with electronic booking systems and strong IT skills are also a must.
Barbara Kolosinska (MREC CertRP) is a Sales Director for C&M, a leading travel recruitment agency who specialise in finding their clients the perfect travel agent jobs across all sectors of the travel industry. C&M have access to the largest choice of travel agent jobs from the UKs top travel employers.