Language Recruitment – Jobs For Danish, Dutch, Finnish, German, Icelandic, Norwegian and Swedish speakers from Nordic Staff May 6, 2011
Nordic Credit Controller (Collector)
Overall Objective: To assist in the control of outstanding debt in order to maximise cash flow and minimise bad debts. KEY AREAS OF ACTIVITY: ? Collection and maintenance of designated client accounts ? Develop clear lines of communication with all areas of the Company ? Develop clear lines of communication with key contacts within client organisations ? Process the mechanism for escalation of unresolved queries and problems ? Identification and involvement in the development of new processes and systems KEY TASKS: ? Collect debts by various recognised methods ? Allocate all cash received ? Keep client details up to date ? Clearance of Validation Exception Reports ? Process and send monthly/weekly statements and/or electronic billings ? Process client queries and refer if unresolved QUALIFICATIONS / EXPERIENCE REQUIRED: ? Predominately working on our Norway ledger fluency in both spoken and written Norwegian is a necessity. ? Good telephone manner and professional approach ? At least 1 years Credit controll or accounts experience Fluent Norwegian OR Swedish required
Client Recruitment Specialist (Danish,Norwegian or Swedish)
Another toplanguagejob from nordic staff This position is a senior recruitment position working for a Global RPO specialist embedded within one of the Worlds largest software businesses. BASIC JOB DESCRIPTION:- A Client Recruitment Specialist is responsible for the overall daily management of all open positions for designated functional areas of the client’s organization. This includes the client relationships, driving the recruitment processes including sourcing strategies, managing the progress of the job searches, the candidate experience, data management and all the related administrative duties. THE SUCCESSFUL APPLICANT WILL HAVE:- – Significant previous experience in the staffing industry, Recruitment Process Outsourcing and/or Corporate HR. – Preferable staffing experience from contingent or retained agency environment – Direct experience in recruiting software sales professionals OR technology and corporate functions in the software industry preferred – Experience working at and/or with a global account preferred – Experience sourcing and qualifying a high volume of candidates – Experience placing candidates in full time employee roles – Experience with client management, communication and guidance (via telephone and on site at a client location) Fluency in English + one of the Scandinavian languages is required —————————————————————————— Nordic Staff is a multilingual recruitment agency based in England and serving Europe. We have been finding jobs for Nordic language speakers since 2005. Our clients range from major international employers to growing companies seeking to trade with the Nordic Zone.
Senior SEO Specialist -Swedish or Danish or Norwegian-London
Our client is growing its world class search engine optimization team and is looking for a Senior SEO Specialist. This role will be responsible for the tactical operations of search engine optimization (SEO) for one of Europes major commercial web sites. The position will be responsible for reviewing, implementing and improving our SEO operations within this region and will be managed to specific revenue and operational metrics. Responsibilities (including but not limited to): Operations ? Analysis of various performance metrics to identify issues and areas of opportunity at a site infrastructure, landing page and keyword level. ? Keyword research, on-page SEO and conversion optimization for individual pages and landing page templates. ? Optimizing internal linking structures to maximize rankings across our keyword portfolio. ? Implementing, managing and expanding link building campaigns by utilizing varied approaches to link building. ? Contribute to and manage ad-hoc project requests for improved business performance. ? Perform pre & post Implementation reviews of all significant changes to assess their effectiveness. ? Define objectives, plan & model the impact of initiatives to feed into the budget process ? Drive an ideation process to address the identified needs above ? Work with the engineering and marketing teams to identify project areas or process enhancements that will lead to overall program improvements ? Build, launch, and test new products, features and experiments through our product management process Analytics and Reporting ? Monitor daily performance metrics to understand channel performance and diagnose issues. ? Perform granular traffic and conversion audits across points of sale to gain insight into keyword and landing page performance ? Identify and analyze competitor techniques. Benchmark performance vs. competitors. ? Measure and analyze the impact of projects and tactical improvements. ? Research and analyze to iteratively improve SEO performance ? Drive an ideation process to address the identified needs above ? Assess and understand market needs related to Search, and clearly organize and communicate them to various internal and external stakeholders. ? Support the SEO leadership team with Channel management. Qualifications: ? Must be passionate about SEO. ? Must speak Swedish, Danish or Norwegian ? Must have thorough experience in SEO. Working knowledge of paid search preferred but not required. ? Must demonstrate a thorough understanding of search engine optimization principles and search engine algorithms. ? Must have a technical and analytical mindset. Experience working with large sets of data and analytics is important. ? Proven web development skills strongly preferred but not essential. ? Experience within the travel sector advantageous. ? Needs to be a self-starter with initiative. ? Execution focused with proven ability to move from ideation to delivery. ? Excellent written and verbal communication. ? Excellent presentation skills with confidence presenting findings, analysis and information. ? Fluency in Swedish or Danish or Norwegian + English is required. Work Experience and Education Guidelines: ? University degree ? 3-5 years experience; 2 yrs managing SEO for online retailer or media
Customer Support Engineer ? Swedish – Dundee, Scotland
This role would be particularly suited to someone who has a strong relevant background in Software & Hardware technical support combined with a real interest in technology. You have probably worked in Scotland offering technical support to Swedish customers on behalf of hardware manufacturers. You should have; ? Good Computer/Engineering degree or 2 years in a senior support role ? Strong analytical, diagnostic & troubleshooting skills ? Ability to work on your own & as part of a team demonstrating both initiative and resourcefulness. ? Strong customer focus You will have sound working knowledge of: ? Windows 2000, XP, Vista & Windows 7 ? Microsoft Access & SQL Server You will have relevant previous experience of: ? Providing technical support ? Fault finding & providing solutions ? Creating high quality technical support documentation ————————————————————————————————————————————————————————– Nordic Staff is a multilingual recruitment agency based in England and serving Europe. We have been finding jobs for Nordic language speakers since 2005. Our clients range from major international employers to growing companies seeking to trade with the Nordic Zone.
Foreman – Greenland
Location: South Greenland You will be required to work 6 weeks on and 3 weeks off. Salary: – ?47,000 ? capacity to earn more. – travel costs will be paid for to and from the mine. – Accommodation provided for whilst working in Greenland. Essential: = Danish and English speaking. (A knowledge of Greenlandic and or Icelandic would also be an advantage.) Requirements for Plant Foreman role: ? Able to lead a team of operators to achieve production goals in often difficult circumstances, such as: explaining complex procedures in a concise and informative way and assisting in problem solving. ? Have good communication skills: both written and verbal ? Able to complete daily logging sheets to a high level of accuracy and ensure data collected by operators is correctly obtained. ? Able to perform plant start-ups and shutdowns safely and effectively. ? To understand and enforce strict health and safety rules ? Must have supervisory experience within a production role; ideally a mineral processing plant, for at least 2 years; ideally a gold leaching plant. ? Some mechanical, engineering or plumbing knowledge is essential to accurately report problems to plant maintenance staff ? Must be target driven, self motivated and able to motivate others ? Must be reasonably fit as the work involves some walking, climbing ladders and stairs, some lifting may also be required. ? Shift work will be required Other qualifications: – good level of education – hold current driving licence
German Speaking Reservation Agent
Bilingual Reservation Agent German Start date: 20 April 2011 We are recruiting for German speaking Reservation Sales Agents As a Reservation Sales Agent you will receive German and English inbound calls related to hotel reservations for 70+ independent and chain hotels. You will be the first point of contact for both existing and new clients and will have opportunities to use your excellent customer service and sales abilities during every call to ensure customers are highly satisfied. This could be as a result of answering a customer?s question, resolving a concern the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer. In return you will be working in a fast paced and diverse environment surrounded by more than 800 multilingual and English speaking colleagues from more than 20 countries. You will be rewarded with a competitive rate of pay, the opportunity to earn bonuses each month and a significant benefits package. What?s more if you have the drive to succeed, the opportunities for career progression are endless both within the UK and around the globe as our client has over 45,000 employees worldwide and in the UK offers some of the best multilingual jobs to job seekers looking for a career start. Essential Skills: ? Minimum of 6 months customer service experience ? Fluency in written and spoken German ? Good English ? Excellent telephone manner including competent questioning skills ? Candidates must be computer literate with the ability to navigate through a large knowledgebase of material Desirable skills or experience: ? Sales experience will be beneficial ? Experience in a call center or the travel and hospitality industry will be considered an asset ? Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Account Manager – Recruitment – Dutch
Nordic Staff are growing! Now in our 5th year we are expanding the business by opening a new office and growing our Account Management team. We are looking for smart, fun, Nordic ( inc Dutch and German) language speakers with a background in customer services to join our team. You will not need recruitment experience as we do things differently from most agencies – so we will teach you what you need to know in order to be successful. The Job: You will be given accounts to manage and grow. You will do this by building a relationship with the client, supplying staff for vacancies and maintaining contact with the client. You will not be expected to sell – Nordic Staff’s reputation ensures that we always have new clients contracting for our services. Skills and education required: Degree preferred – but experience and attitude are more important. Telephone based customer service experience is essential Currently living within a commutable distance of South Milton Keynes Native level Dutch speaker Very positive attitude – we like work to be fun. Good IT skills. You must be good with Microsoft office applications, databases and social networking sites such as Facebook and LinkedIn. We also use Skype as a business tool. Telephone skills – the successful applicant will be spending much of the day making phone calls so will be a natural communicator. Base salary is between £14,000 and £18,000 dependent on experience and qualifications. Year 1 bonus will be between £6,000 and £10,000 if you achieve your service targets.
Account Manager – Recruitment – Norwegian
Nordic Staff are growing! Now in our 5th year we are expanding the business by opening a new office and growing our Account Management team. We are looking for smart, fun, Nordic language speakers with a background in customer services to join our team. You will not need recruitment experience as we do things differently from most agencies – so we will teach you what you need to know in order to be successful. The Job: You will be given accounts to manage and grow. You will do this by building a relationship with the client, supplying staff for vacancies and maintaining contact with the client. You will not be expected to sell – Nordic Staff’s reputation ensures that we always have new clients contracting for our services. Skills and education required: Degree preferred – but experience and attitude are more important. Telephone based customer service experience is essential Currently living within a commutable distance of South Milton Keynes Native level Norwegian speaker Very positive attitude – we like work to be fun. Good IT skills. You must be good with Microsoft office applications, databases and social networking sites such as Facebook and LinkedIn. We also use Skype as a business tool. Telephone skills – the successful applicant will be spending much of the day making phone calls so will be a natural communicator. Base salary is between £14,000 and £18,000 dependent on experience and qualifications. Year 1 bonus will be between £6,000 and £10,000 if you achieve your service targets.
Account Manager – Recruitment – Swedish
Nordic Staff are growing! Now in our 5th year we are expanding the business by opening a new office and growing our Account Management team. We are looking for smart, fun, Nordic language speakers with a background in customer services to join our team. You will not need recruitment experience as we do things differently from most agencies – so we will teach you what you need to know in order to be successful. The Job: You will be given accounts to manage and grow. You will do this by building a relationship with the client, supplying staff for vacancies and maintaining contact with the client. You will not be expected to sell – Nordic Staff’s reputation ensures that we always have new clients contracting for our services. Skills and education required: Degree preferred – but experience and attitude are more important. Telephone based customer service experience is essential Currently living within a commutable distance of South Milton Keynes Native level Swedish speaker Very positive attitude – we like work to be fun. Good IT skills. You must be good with Microsoft office applications, databases and social networking sites such as Facebook and LinkedIn. We also use Skype as a business tool. Telephone skills – the successful applicant will be spending much of the day making phone calls so will be a natural communicator. Base salary is between £14,000 and £18,000 dependent on experience and qualifications. Year 1 bonus will be between £6,000 and £10,000 if you achieve your service targets.
Business Development Executive – Denmark
The Client: Our Client is one of the World’s largest internet shopping sites. The Job: Reporting to the Commercial Manager, your role is to identify and build partnerships with suppliers and local businesses, defining and negotiating exclusive inspirational and unbeatable offers on behalf of our clients customers Key Responsibilities: Actively sell, negotiate and close deals while simultaneously managing our supplier relationships Proactively seek out new opportunities Develop long lasting and ongoing relationships with existing and new business partners Prospect and consult with local businesses on compelling offers for our customers Creatively identify new businesses and activities to be featured, expanding the range of offers for our clients customers Achieve and over exceed on weekly and monthly sales targets Required Skills and Experience: High degrees of diligence and accountability A knowledge and understanding of potential suppliers in the Lifestyle market of your city A natural self starter with experience of canvassing and cold-calling Great presentation, negotiation and closing skills Nordic Staff is a UK based multilingual recruitment agency that provides job seeking candidates to International businesses based in Europe
Content Manager – Danish – Internet Retail
The Client: Our Client is one of the World’s largest internet shopping sites. The Job: Reporting to the Content Manager, the role is to develop and manage content, social networking and email for our clients Danish business. Key Responsibilities: ? Communication of company proposition and individual offers on the website and by email in a compelling, persuasive and engaging way ? Develop and manage social network activity ? Ensuring website copy is optimised for search engines ? Maintain and develop voice and style guides, ensuring content is consistent with other activities Required Skills and Experience: ? Developing web and email content for a transaction B2C business, where the user experience is optimised to increase conversions, customer value and customer satisfaction ? SEO for all major search engines; including on-site optimisation, link building and link bait development ? On-site optimisation for search engines and development of search-optimised content partnerships ? Developing social networking campaigns ? Setting up, deploying, measuring and optimising email campaigns ? A/B and multi-variant testing ? Price and offer testing ? Customer segmentation ? Web analytics The successful applicant will have a strong record of written communication and is likely to have gained experience as a journalist, editor or social network author
Commercial Manager – Denmark
The Client: Our Client is one of the World’s largest internet shopping sites. The Job: Reporting to the Managing Director the fundamental role is to develop and implement a sales strategy for Denmark and build a team that supports the rapid growth of the business and maximises new business development opportunities. You will have overall responsibility for all merchant relationships and consequently the quality and volume of the deals offered to our clients customers. Key Responsibilities: Develop and implement an effective strategic sales plan. Provide leadership to the day-to-day operations of the sales department, while maintaining focus on the company?s strategic goals Establish performance goals for all sales department employees, and monitor performance on a continual basis. Develop and maintain a strong pipeline of new business. Responsible for managing and controlling the sales budget. Develop long lasting and ongoing relationships with existing and new business partners Required Skills and Experience: Minimum of 3 years experience in a sales management capacity in the internet industry. Strong knowledge and experience within the Lifestyle market of your territory. Strong leadership background and the ability to develop highly effective teams. Analytical expertise in understanding complex issues and their consequences. A track record of achievement and successful implementation of ideas and concepts Business related degree Fluent Danish and English Nordic Staff is a UK based multilingual recruitment agency that provides job seeking candidates to International businesses based in Europe
Dutch Speaking Customer Service Agent
Our client is a major International manufacturer and retailer. Based in Nottingham their multinational team include a growing number of Nordics who are focussed on delivering an outstanding service to customers in the Nordic region. We are looking for Dutch speaking customer service professionals to join this growing team. The Job ? Handle inbound and outbound calls ? Handle and resolve enquires/orders via email, correspondence and phone ? Achieve sales, retention and profitability based targets through the selling of products and services ? Understand customer needs, identify and offer most appropriate product/service ? Provide a world class level of customer service ? Monitor own performance undertake training to contribute to ongoing personal improvement, team and departmental capability Contact centre opening hours are; 8am-8pm Mon-Fri, 9-5pm Sat & 10-4pm Sunday Shifts are scheduled to cover 37.5hours (full time) within these times ———————————————————————————————————————————————————————- Nordic Staff is a multilingual recruitment agency based in England and serving Europe. We have been finding jobs for Nordic language speakers since 2005. Our clients range from major international employers to growing companies seeking to trade with the Nordic Zone.
Director
Our client is a successful Internet retailer who’s main market is Denmark. They are now seeking a new member of the directorate who will take responsibility for expansion into other markets. Due to the confidential nature of this appointment we are inviting applications from senior managers who have the following skills and experience only. 1) Danish speaker 2) Internet retail background 3) Business development expert 4) Supervision of web based projects The successful candidate will have been responsible for the rapid expansion of a web based retailer – either goods or services. It is vital that the right candidate has online retail experience as they must understand how this kind of business works. —————————————————————————— Nordic Staff is a multilingual recruitment agency based in England and serving Europe. We have been finding jobs for Nordic language speakers since 2005. Our clients range from major international employers to growing companies seeking to trade with the Nordic Zone.
Marketing Manager – Nordics
. Our client is an accommodation specialist with an expanding business in the Nordic zone. They plan an expansion which will involve eventually establishing an office in Finland. Our client wishes to immediately appoint an experienced Marketing Manager who will initially be based in Stockholm, with the option to relocate to Finland when appropriate. = Objective = Take responsibility for the growth, profitability, and supplier relationships of the region. = The Person (skills/experience required) = * Experience Marketing Manager * Background in either Online travel OR Airline industry OR travel consultancy OR hospitality/hotel industry. * Record of profit generation * Account management experience * Leadership experience * A few years of Revenue Management experience Please note – we will not consider you unless your have a proven track record from either Online travel agency OR Airline industry OR a travel consultancy. A background in leisure / travel / tourism is an absolute “must have” – as is experience as Marketing Manager. = Languages = Finnish + English (plus ideally another scandinavian language, such as Swedish). = Salary= 450.000 – 500.000 SEK/y depending on experience + benefits + bonus
Account Liaison Executive – Dutch
This is an account management role with an international business requiring excellent administration experience and strong customer service skills. Key Responsibilities * Responsible for managing all aspects of customer/publisher service, for a portfolio of customers/publishers, and handling queries and processing transactions relating to that customer/publisher base. * Maintain an accurate and up to date computer based record of publisher /customer records, information, and journal prices. * Process all incoming correspondence from customers/publishers in a timely and accurate manner, ensuring KPI (Key Performance Indicators) and SLA (Service Level Agreements) targets are met. * Resolve customer/publisher queries with the aid of an in-house computer system, databases, internet, intranet and various internal systems. Knowledge and Skills * Excellent communication skills both written and verbal * Ability to work under pressure and to meet tight deadlines. * Numerate and computer literate. * Excellent organisation, prioritisation and problem solving skills * Self motivated and able to use own initiative. * Fluent Dutch – Dutch + French would be preferred
Account Liaison Executive – Nordic
This is an account management role with an international business requiring excellent administration experience and strong customer service skills. Key Responsibilities * Responsible for managing all aspects of customer/publisher service, for a portfolio of customers/publishers, and handling queries and processing transactions relating to that customer/publisher base. * Maintain an accurate and up to date computer based record of publisher /customer records, information, and journal prices. * Process all incoming correspondence from customers/publishers in a timely and accurate manner, ensuring KPI (Key Performance Indicators) and SLA (Service Level Agreements) targets are met. * Resolve customer/publisher queries with the aid of an in-house computer system, databases, internet, intranet and various internal systems. Knowledge and Skills * Excellent communication skills both written and verbal * Ability to work under pressure and to meet tight deadlines. * Numerate and computer literate. * Excellent organisation, prioritisation and problem solving skills * Self motivated and able to use own initiative. * Fluent Danish, Norwegian or Swedish ————————————————————————————————————————————————————————– Nordic Staff is a multilingual recruitment agency based in England and serving Europe. We have been finding jobs for Nordic language speakers since 2005. Our clients range from major international employers to growing companies seeking to trade with the Nordic Zone.
Senior Recruiter (Internal) – ?lesund
Our client requires a Norwegian speaking Senior Recruiter to work in Ålesund for one of the Worlds most well respected engineering companies. Initially you will be the only onsite recruitment professional at this location but, as it is likely that you will soon need to build a team, you will need to demonstrate that you have supervisory experience. You will also need to show that you have full account management experience – ideally as the onsite client facing prescence for an agency. Full details available for qualified applicants. Immediate interviews.
Enterprise Account Executive – Swedish
The Company: Our client is one of the World?s most successful originator of SharePoint related software and services. Based in Stockholm, they are now expanding their Swedish team and are looking for ambitious sales professionals looking for a rewarding and well paid challenge, The Job: Responsibilities for the position include but are not limited to: ? Establish close relationships and introduce our products to the largest customers ? Provide onsite sales and business development support ? Coordinate sales engineering support ? Guide customers through the purchasing process ? Meet and exceed revenue goals ? Ensure successful deployment of our products and customer satisfaction ? Manage assigned territory and/or assigned accounts Qualifications: ? BA/BS degree is a must ? 2+ years of relevant sales/ business development experience with at least 1 year sales experience in Enterprise Software, Portal/Collaboration Software, Microsoft Industry, or Microsoft SharePoint ? Demonstrated ability to present effectively, and to sell to high level Fortune 500 accounts ? Strong skills in communication, negotiation, organization, and teamwork ? Ability to travel about 50% of the time Native level Swedish speaker
Enterprise Account Executive – Danish
The Company: Our client is one of the World?s most successful originator of SharePoint related software and services. Based in Copenhagen, they are now expanding their Danish team and are looking for ambitious sales professionals looking for a rewarding and well paid challenge, The Job: Responsibilities for the position include but are not limited to: ? Establish close relationships and introduce our products to the largest customers ? Provide onsite sales and business development support ? Coordinate sales engineering support ? Guide customers through the purchasing process ? Meet and exceed revenue goals ? Ensure successful deployment of our products and customer satisfaction ? Manage assigned territory and/or assigned accounts Qualifications: ? BA/BS degree is a must ? 2+ years of relevant sales/ business development experience with at least 1 year sales experience in Enterprise Software, Portal/Collaboration Software, Microsoft Industry, or Microsoft SharePoint ? Demonstrated ability to present effectively, and to sell to high level Fortune 500 accounts ? Strong skills in communication, negotiation, organization, and teamwork ? Ability to travel about 50% of the time Native level Danish speaker
Enterprise Account Executive – Dutch
The Company: Our client is one of the World?s most successful originator of SharePoint related software and services. Based in Amsterdam, they are now expanding their Dutch team and are looking for ambitious sales professionals looking for a rewarding and well paid challenge, The Job: Responsibilities for the position include but are not limited to: ? Establish close relationships and introduce our products to the largest customers ? Provide onsite sales and business development support ? Coordinate sales engineering support ? Guide customers through the purchasing process ? Meet and exceed revenue goals ? Ensure successful deployment of our products and customer satisfaction ? Manage assigned territory and/or assigned accounts Qualifications: ? BA/BS degree is a must ? 2+ years of relevant sales/ business development experience with at least 1 year sales experience in Enterprise Software, Portal/Collaboration Software, Microsoft Industry, or Microsoft SharePoint ? Demonstrated ability to present effectively, and to sell to high level Fortune 500 accounts ? Strong skills in communication, negotiation, organization, and teamwork ? Ability to travel about 50% of the time Native level Dutch speaker
Office Manager – Oslo
Our client is an Oslo based International trade association with 22 staff worldwide. The core of the business is the ability to deliver information to members who are decision makers in multimillion dollar transactions. This important service has been in operation for over 40 years and continues to grow. They now have need of an Office Manager for the Oslo office. The Office Manager will be responsible for the Accountancy and IT operations The perfect applicant will be an experienced accountant with strong IT skills and HR knowledge. Registering and posting of account transactions on a weekly basis (mostly done by bookkeeping support in Oslo and London offices) Periodic cash flow forecasting and management of currency exchange for day to day needs of the various offices Payroll Review of work on accounts payable Internal review, control and refunding of travel and other expense reports Preparing and reporting of withheld taxes and social security costs Preparation and follow up of invoices, including annual membership and service as well as non-fee income invoices Preparing of the following financial reports: a. Monthly income statements per section and related summaries. b. Monthly income statement summary reports for all sections. c. Quarterly reports/financial statements including nonoperational items. d. Preparation of the year’s financial statements for auditing and preparation of all audited statements and commentaries IT responsibilities will include overseeing the multiple server network and databases Business level Norwegian and English are required for this role. Salary is in the range described and dependent on skills and experience
Danish Speaking Customer Service Agent
Our client is a major International manufacturer and retailer. Based in Nottingham their multinational team include a growing number of Nordics who are focussed on delivering an outstanding service to customers in the Nordic region. We are looking for 3 Danish speaking customer service professionals to join this growing team. The Job ? Handle inbound and outbound calls ? Handle and resolve enquires/orders via email, correspondence and phone ? Achieve sales, retention and profitability based targets through the selling of products and services ? Understand customer needs, identify and offer most appropriate product/service ? Provide a world class level of customer service ? Monitor own performance undertake training to contribute to ongoing personal improvement, team and departmental capability Contact centre opening hours are; 8am-8pm Mon-Fri, 9-5pm Sat & 10-4pm Sunday Shifts are scheduled to cover 37.5hours (full time) within these times
Swedish Customer Service Agent
Our client is a major International manufacturer and retailer. Based in Nottingham their multinational team include a growing number of Nordics who are focussed on delivering an outstanding service to customers in the Nordic region. We are looking for 3 Swedish speaking customer service professionals to join this growing team. The Job ? Handle inbound and outbound calls ? Handle and resolve enquires/orders via email, correspondence and phone ? Achieve sales, retention and profitability based targets through the selling of products and services ? Understand customer needs, identify and offer most appropriate product/service ? Provide a world class level of customer service ? Monitor own performance undertake training to contribute to ongoing personal improvement, team and departmental capability Contact centre opening hours are; 8am-8pm Mon-Fri, 9-5pm Sat & 10-4pm Sunday Shifts are scheduled to cover 37.5hours (full time) within these times
Order Processing Administrator – DUTCH speaker –
. ORDER PROCESSING ADMINISTRATOR ~ Dutch speaker ~ === LANGUAGES REQUIRED === * DUTCH – fluent written + spoken (must have) * ENGLISH – fluent written + spoken (must have) (French would be a strong advantage – but is not essential) ===LOCATION === The job is located a short commute by tube or train from London (Baker St or Marylebone). === ROLE SUMMARY / PURPOSE === ? You will be part of a newly established Customer Care Centre providing support to all customers ? You will be responsible for ensuring order entry quality and integrity. = ESSENTIAL RESPONSIBILITIES = ? Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection. ? Responsible for order entry and backlog quality and optimising sales transfers. ? Ensure orders validation, compliance and approvals before order entry. ? Confirm customer requested date and plan the backlog management ? Set up orders review with Finance/Order Fulfilment Leader ? Daily follow up of customer credit documentation. ? Follow shipment and installation to ensure revenue reconciliation on time. ? Monitor and coordinate daily logistics traffic from warehouses. === ESSENTIAL SKILLS === ? Fluency in both DUTCH & ENGLISH ( French language skills a strong advantage) ? Experience in order management ? Good understanding of the order fulfilment process. ? Customer satisfaction oriented. ? Team player. ? Committed to deliver. ? Ability to use systems and work in a matrix environment. ? Excellent verbal and written communication. * Fulltime/Permanent position *
Nordic Staff - Specialist Multilingual Recruitment