Christopher and Associates is one of the leading medium sized professional Chartered Accounting & Tax Consulting firms providing first-class auditing, advisory, taxation and consulting services in Nigeria. Christopher and Associates was registered in Nigeria under the business name Act of the Companies and Allied Matters Decree (1990),
on the 26th of June 1998 with registration number LAZ 069213. Christopher and Associates as a firm serves various small and medium sized companies, as well as large national enterprises, public institutions and successful, fast-growing companies and non- profit making organizations within and outside Nigeria.
We are recruiting to fill the position of:
Job Title: Customer Service Officer
Location: Lagos
Job Description
Resolve customer complaints via phone, email, mail, or social media
Compile reports on overall customer satisfaction.
Provide feedback on the efficiency of the customer service process
Prepare and distribute customer activity reports
Record details of inquiries, comments and complaints.
Work with customer service manager to ensure proper customer service is being delivered.
Advise on company information.
Greet customers warmly and ascertain problem or reason for calling.
Direct requests and unresolved issues to the designated resource
Requirements
A degree or HND in Mass communication, Journalism, English, Literature-in-English etc
A minimum of 1 year working experience
A minimum of second class lower degree/Equivalent
Must reside in Lagos
Key Competencies:
Interpersonal skills
Communication skills – verbal and written
Customer service orientation
Adaptability
Initiative
Stress tolerance
Listening skills
Problem analysis and problem-solving skills
Attention to detail and accuracy
Data collection and ordering
How to Apply
Interested and qualified candidates should forward their CV’s and applications to:jobs@christopherassociates.com.ng
Application Deadline 27th August, 2015.