We are recruiting to fill the following positions below for our clients:
PODCASTER
JOB DESCRIPTION
The Podcast Producer is part of the Content Marketing team, headed by the Content Manager.
The position collaborates with the following department to achieve its corporate goals and objectives: Telemarketing, Customer Service, Sales, H.R. and Strategic Planning.
RESPONSIBILITIES
Entirely responsible for planning, producing, launching and publicizing HoRLaR IT Solutions’ podcast channel
Develop the annual podcast strategy
Plan podcast episodes and smoothly execute each episodes
Determine, source and vet guests when required
Working with our host to decide on each show’s topic
Coordinating with guests ahead of the show
Writing and developing marketing ads
Analysing data to gauge listener’s interest in topics and guests
Organizing listener emails and voicemail comments and questions
Leverage SEO and podcast optimization to generate new listeners
REQUIREMENTS
Podcasting experience
Having a personal podcast channel will be an added advantage
SKILLS:
Ability to manage complex project
Cognate experience in podcasting.
Ability to tackle challenging problem without supervision
Excellent on air persona
Ability to command attention and communicate with large audiences
Extremely organized and proactive
CONTACT CENTRE PROFESSIONAL
JOB DESCRIPTION
The Contact Centre unit is part the Customer Service Department headed by the Chief Customer Officer (CCO). Contact Centre has the mandate of handling all the requests made by clients in a timely and efficient manner.
The centre as a whole has standardized goals to achieve as well as each agent. The Contact Centre Professional is responsible for ensuring that the clients who initiate contact with the contact centre receives a satisfactory level of service with their requests, questions and concerns.
The position collaborates with the following department to achieve the set goals: Telemarketing, Sales, Application Development, Routing/Termination and Strategic Planning.
ESSENTIAL JOB FUNCTION
Take calls from/chat with clients, listening to their requests and queries
Develop a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs
Answer simple queries swiftly and politely
For more complex queries, ask further questions to help gather more information about each customer’s exact needs
Guide customers through the various mobile marketing products and services we provide
Ensure that the correct action is taken to meet that clients’ mobile marketing needs and preferences
Escalate issues when and where necessary
Determine requirements by working with customers
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfil requests by clarifying desired information; completing transactions; forwarding requests.
Sell additional services by recognizing opportunities to up-sell or cross-sell product and services; explaining new features.
Maintain call centre database by entering information.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities both in-house and off-site
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
MAINTAIN STIPULATED CALL CENTRE KPI
SUCCESS CRITERIA:
The Contact Centre Professional is measured regularly against the standard Contact Centre KPIs. Success criteria include:
Meeting and exceeding client expectation assessed through regular client feedback
First contact resolution percentage
High call quality as measured against the company standards
The Primary criteria for success is the ability to achieve an average of ninety percent rating in customer satisfaction at the end of each month.
QUALIFICATIONS/REQUIREMENTS
Minimum of OND qualification
Minimum of 2 years call centre experience
SKILLS AND KNOWLEDGE:
Must be able to talk, think and type at the same time
Must be able to pay attention to details
Must be able to touch-type and attain a minimum of 40 words per minute
Must be proficient in use of computer especially MS office packages
Must have good command of English Language
Dynamic and enthusiastic person with good written and verbal communication skills
Persuasion and Influencing skills, strong negotiating skills
Good work organization, time management skills and ability to work under pressure
Ability to work quickly, methodically and accurately
Sound interpersonal skills
Ability to work as part of a team
Self-motivated, delivers quality work and is proactive
Result driven as this is a high-performance, output environment
Ability to work to targets
Ability to self-manage and self-motivate- must be a self-starter and work with minimal supervision.
GRAPHIC DESIGNER
JOB DESCRIPTION
The Graphics & Multimedia unit, headed by the Creative Director, functions under the department of Content Marketing headed by the Director of Content.The goal of the Graphics & Multimedia unit is to translate the firms marketing and brand strategies into comps that render beautifully in print and on the web.
The Graphic Designer is responsible for providing visual solutions to the marketing and communication needs of the firm using a mix of creative skills and commercial awareness. He is expected to deliver quality visuals with the aim of creating increased client engagement.
The position collaborates with the marketers, customer service professionals, photographers, copy-writers, IT professionals and human resources to help define and deliver graphic ideas for both print and web.
ESSENTIAL JOB FUNCTION:
Meet with relevant departments to discuss their graphic needs and objectives
Prioritize graphic need across the firm
Work with different departments to deliver the organizational multimedia goals and targets
Thinking creatively to produce new ideas and concepts
Using innovation to redefine a design brief within the constraints of cost and time
Contributing ideas and design artwork to the overall brief
Demonstrating illustrative skills with rough sketches
keeping a— of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver, etc.
Commissioning illustrators and photographers;
Working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing spe…ts.
Prepare illustrations or rough sketches of material, discussing them with clients and/or supervisors and making necessary changes.
Study illustrations and photographs to plan presentation of materials, products, or services.
Review final layouts and suggest improvements as needed.
Produce still and animated graphics for on-air and taped portions of television news broadcasts, using electronic video equipment
Help to further evolve HoRLaR I.T Solutions’ brand and creative direction
SUCCESS CRITERIA:
The Graphic Designer is measured on the continual improvement of metrics of clients’ reaction the graphics in the content marketing assets, social media and print. Success criteria include:
Positive brand recognition and consistency across chosen published channels (web & print).
An increase in defined customer engagement metrics(measured by users taking the desired action…i.e. conversions, subscription, purchase, etc.).
Website and social media traffic growth.
Conversion metrics definition and growth.
Social media positive sentiment metrics.
Customer feedback and survey data.
QUALIFICATIONS/REQUIREMENT
Two (2) years’Graphics Design experience
An exceptional and practical knowledge of Adobe Photoshop, Adobe InDesign, Adobe Illustrator, CorelDraw etc.
A minimum of OND
SKILLS AND KNOWLEDGE:
Good knowledge of adobe products such as Photoshop, Illustrator, InDesign, etc and their open-source alternatives
Excellent understanding and application of typography
Ability to demonstrate excellence understanding and application of color and color theory
Basic understanding of web design ie HTLM5, CSS and JavaScript
Know how to layout designs to optimize for sales conversion
Thinking creatively to produce new ideas and concepts
Knowledge of e-learning Design with authoring tool such as articulate storyline, Adobe captivate, Adobe presenter and lectora.
Project management skills to manage editorial schedules and deadlines within corporate and ongoing campaigns.
Ability to work in a 24 hour project cycle-utilizing team members.
Incredible people skills.
Good knowledge of branding.
Good communication skill.
A willingness to embrace change and to adapt strategies on the fly.
Great powers of persuasion and presentation (Visio, PowerPoint)
Needs to be continually learning the latest platforms, technology tools and marketing solutions through partnerships.
A good team player; and effective stakeholder and project manager
Professional discipline, the ability to express creative ideas and a keen attention to detail
An idea-oriented critical thinker with a proactive and dynamic approach; and a determination to succeed.
Comfortable with acting as the company’s spokesman and advocate via media appearances,interviews, sales calls, trade shows, etc.
WEB CONTENT DEVELOPER/CONTENT EDITOR
JOB DESCRIPTIONS
The Content Marketing unit, headed by the Director of Content, functions under the Customer Service Department headed by the Chief Customer Officer.
The goal of the Content Marketing unit is to create, strengthen and propagate HoRLaR I.T. Solutions’ content marketing programmes by creating and distributing valuable, relevant and consistent content to attract and acquire targeted HoRLaR I.T. Solutions targeted audience.
The Content Marketing Unit also drive the content creation culture of the firm.
The Web Content Developer/Content Editor oversees all marketing content initiatives, both internal and external, across multiple platforms and formats to drive sales, engagement, retention, leads and positive customer behaviour.
This individual is an expert in all things related to content and channel optimization, brand consistency, segmentation and localization, analytics and meaningful measurement.
The position collaborates with the departments of public relations, communications, marketing, customer service, IT and human resources to help define both the brand story and the story as interpreted by the customer.
ESSENTIAL JOB FUNCTIONS
Create, develop and manage content for the organization’s web presence (requires working with content management software)
Meet the required number of articles per week, average article ratings and content participation
Respond to comments to the posted contents
Producing new content and writing it in an interesting and appealing manner
Sourcing images and artwork, and commissioning photographers
Liaising with clients or internal departments
Coordinate web projects across departments
Maintain a consistent look and feel throughout all web properties
Working with a cross-departmental team, maintain and develop the master content calendar for all web properties
Copy, edit and proofread all web content
Oversee freelancers, including writers, copy editors and community outreach organizers
Work with Google Analytics and Webmaster to gather and analyse web metrics
Drive and maintain content marketing culture across the firm
Providing feedback to other contributors, and editing other writers’ content.
Optimizing content for search engines and lead generation.
Growing blog subscribers and expanding the overall blog’s reach.
Creation of a strategy for developing SMS/MMS outreach and advertising, apps, etc. as needed.
Success Criteria The Web Content Developer/Content Editor is measured on the continual improvement of customer nurturing and retention through storytelling, as well as the increase in new prospects into the enterprise through the consistent development and deployment of content to each person and group. Success criteria include:
Positive brand recognition and consistency across chosen published channels.
An increase in defined customer engagement metrics (measured by users taking the desired action…i.e. conversions, subscription, purchase, etc.).
Website and social media traffic growth.
Conversion metrics definition and growth.
Social media positive sentiment metrics.
Customer feedback and survey data.
Increases in key search engine keyword rankings.
A decrease in sales/buying cycles.
Clearly defining content distribution during particular stages of the buying cycle (lead nurturing).
Identifying up-sell and cross-sell opportunities through content analysis, and deploying content assets for higher conversion rates.
Primary criteria for success are customer and employee affinity. Success is measured around lifetime customer value, customer satisfaction, and employee advocacy.
SKILLS AND KNOWLEDGE
Ability to tell great story
Proven editorial skills.
The ability to lead and inspire large teams of creative personnel and content creators to achieve company’s stated goals.
Skill at both long-form content creation and real-time (immediate) content creation and distribution strategies and tactics.
The ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it.
Clear articulation of the business goal behind the creation of a piece (or series) of content.
Leadership skills required to define and manage a set of goals involving diverse contributors and content types
Project management skills to manage editorial schedules and deadlines within corporate and ongoing campaigns. Ability to work in a 24 hour project cycle-utilizing teams or contractors in other countries.
Familiarity with principles of marketing (and the ability to adapt or ignore them as dictated by data).
Incredible people skills.
Basic technical understanding of HTML, XHTML, CSS, Javascript, web publishing, etc.
Fluency in web analytics tools (Adobe Omniture, Google Analytics), social media marketing applications (HootSuite, Tweetdeck, etc.) and leading social media monitoring platforms (Radian6, etc.).
A willingness to embrace change and to adapt strategies on the fly.
Great powers of persuasion and presentation (Visio, PowerPoint)
Experience creating a resource or library of content organized indicating SEO, translations and version control.
Needs to be continually learning the latest platforms, technology tools and marketing solutions through partnerships.
Able to screen out sales pitches and look for the relevant brand and customer story.
Comfortable with acting as the company’s spokes man and advocate via media appearances, interviews, sales calls, trade shows, etc.
QUALIFICATION/REQUIREMENTS
Two (2) years’ experience in Content Marketing
Bachelor’s Degree in Journalism, Marketing, English or other related field.
Search Engine Optimization experience
Excellent written and verbal skills in English
WEB APPLICATION DEVELOPER
JOB DESCRIPTION
The Application Development unit functions under the I.T. department headed by the Chief Information Officer (CIO).The goal of the Application Development unit is to continually review and update current web, mobile and desktop infrastructure, develop new applications as needed by the firm and align the firm’s goals with its information technology needs.
The Web Application Developer plans, designs, codes, debugs and ……s new and existing web applications for the firm. He also takes responsibility of the full cycle project leadership including application architecture, design input, application layout/user interface, database design/programming, and the client-side with the server-side coding.
The position collaborates with the following department to get full dynamics of the organisational I.T. needs: Customer Service, Marketing, Sales, H.R. and Routing & Termination.
ESSENTIAL JOB FUNCTION:
Responsible for supporting the firm’s Information Systems by rewriting the applications, adding new feature and developing entirely new systems as the need arises.
Develop new web applications as identified by clients and management through packaged and customized applications.
Maintain and enhance existing web applications and all internal systems are integrated.
Perform complete testing of web applications unit and system, engaging users as necessary.
Conduct all user acceptances testing, and report results.
Design and implement user-driven templates, databases and interfaces for ease of use.
Develop database-driven web interfaces for rapid, real-time information sharing.
To maintain the organization’s corporate website ensuring strong functionality and optimization
Identification of opportunities for scalability and improvement
Engagement in web application development and improvement life-cycle
SUCCESS CRITERIA:
The Web Application Developer is measured on the continual improvement of the firm’s I.T. web infrastructure determine by clients’ response ratings in terms of usability, applicability and relevance. Success criteria include:
Steady increase in the firm’s competitive web based products and services
Resultant increase in client engagement measured by web site traffic, time on site, reduced conversion window and increased sales.
Increase in number automated processes resulting less overhead to the firm
Primary criteria for success are ability to meet the firm’s demand for new products and services, web application improvements and actualize the firm’s goals
QUALIFICATIONS/REQUIREMENTS
Minimum of two (2) years’ experience in Web Application Development
Experience in Object Oriented Programming
SKILLS AND KNOWLEDGE:
Demonstrate experience building real online applications in a LAMP environment
Ability to develop enterprise applications with PHP through Object Oriented Programming
Deep expertise and hands on experience with web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API’s.
Deep functional knowledge or hands on design experience with Web Services (REST, SOAP, etc.)
Ability to develop scalable applications using OOP
Ability to …… web applications thus demonstrating deep understanding of web application security
Ability to develop web applications for common CMS such as Joomla, WordPress and Drupal
Experience in planning and delivering software platforms used across multiple products and organizational units.
TO APPLY
Qualified and interested applicants for this position MUST follow the following instructions, or the application will not be considered:
Send a cover letter and resume as one document to relevant email addresses:
Podcaster >>> hr.podcast@his.ng
Contact Centre Professional >>> hr.design@his.ng
Graphic Designer >>> hr.design@his.ng
Web Content Developer/Content Editor >>> hr.blog@his.ng
Web Application Developer >>> hr.design@his.ng
Note:
The document should be submitted as an attachment in PDF or MS Word format
“Podcast Producer” should be used as the subject line of the email
Submit one application
Only electronic applications will be accepted.
DUE DATE: 27 February, 2015