To take overall ownership for all customer-related data held by the Group, ensuring appropriate data governance and standards are in place and that these are adhered to by all data owners.
Key responsibilities
Data Strategy
Work with stakeholders at all levels to define a Customer Data Strategy and roadmap, aligned to related business strategies and change programmes
As the precursor to major change projects, identify data owners, set data standards and rules and implement master data management principles
Improve awareness of data and information management through communication and education at all levels of the organisation
Customer Data
Ensure all data presented to customers through the online Customer Portal is complete, valid, timely, consistent and accurate.
Ensure all data required for contacting customers, marketing communications and eCRM is complete, valid, timely, consistent and accurate
Develop a 'Single Customer View' and ensure that core customer data held in disparate business systems is updated through robust interfaces
Manage and co-ordinate all data cleansing activities with data owners and business users to ensure data errors are corrected in a timely fashion
Quality Assurance & Reporting
Investigate root causes of data quality issues and work with Business Analysts and Service Improvement Managers to ensure data is at the centre of business process design.
Work with stakeholders to establish a core set of KPIs and targets around data capture and quality,
Set and deliver regular reports to stakeholders on the performance of their data activities.
Contribute towards the analysis of customer contact behaviour across all channels.
Data Governance, Legal Compliancy & Security
Act as an internal consultant and centre of excellence to the organisation providing advice and support to managers and staff on information management and data governance matters
Support the Governance Team to ensure all customer data is legally compliant and held with the correct level of security
Support the Corporate Policy Manager and Operations Directors in ensuring all corporate policies, procedures and processes are in line with the Customer Data Strategy
To apply:
This project will undoubtedly attract high volumes of interest so to discuss this and other exciting Microsoft Dynamics CRM opportunities in more detail please send your CV to v.charlesworth@nigelfrank.com or call Verity Charlesworth on 02073370801 in complete confidence ASAP.
Nigel Frank International is the Global Leader in Dynamics Recruitment, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners & End Users globally and we have never had more live requirements & jobs for Microsoft Dynamics professionals. By specialising solely in placing candidates in the Microsoft Dynamics CRM market I have built relationships with most of the key employers in the UK & Ireland and have an unrivalled understanding of where the best opportunities and jobs are.
I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics CRM candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities & Dynamics jobs that are available I can be contacted on 02073370801 or by email v.charlesworth@nigelfrank.com