Governance, Risk & Compliance is a fast-growing Thomson Reuters business. It focuses on connecting our customers’ business to the ever ever-changing regulatory environment, with client groups including compliance, audit, legal and risk functions in financial services, law firms, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. The global business has over 1250 employees located in major locations across 15 countries, including London, New York, Washington DC, Minnesota, Dubai, Cape Town, Penang, Singapore and Sydney. Industry expectations are that governance, risk and compliance market will grow rapidly worldwide over the next few years, and this business unit positions Thomson Reuters very strongly to take advantage of these increasing opportunities. The business is expected to grow at double digits over the next 5 years.
The Governance, Risk & Compliance unit works with teams across Thomson Reuters to leverage the full capabilities of the business.
POSITION SUMMARY:
The Project Manager position is accountable and responsible for the following:
Accountable for managing Thomson Reuters product implementations for multiple simultaneous clients and ensuring a timely, efficient and successful deployment or upgrade of Thomson Reuters products.
Accountable for ensuring that a quality deliverable is implemented on time, on budget and according to agreed upon scope between Thomson Reuters and the client
Responsible for interacting with clients and internal business partners to identify business needs and provide solutions to clients
Accountable for providing consistent and timely communication of project status to client and Thomson Reuters management
Accountable for promoting and complying with Implementation Best Practices as part of any Thomson Reuters product implementation
Responsible for proactively partnering with Account Management team in offering and selling Thomson Reuters services to satisfy and retain clients
MAJOR RESPONSIBILITIES:
Manage software implementations and upgrades in an efficient and timely manner and in accordance with Thomson Reuters policies, best practices and procedures including:
Developing and maintaining a comprehensive project plan; and all project deliverables are scheduled to be delivered to the client within the agreed time frame and on budget
Identifying and securing resources, both internal and from the client, to properly staff projects. Lead and direct these resources in executing the tasks set forth in the implementation project plans
Identifying project risks, preparing contingency plans where appropriate, and communicating project risks and contingencies to all project participants and stakeholders during normal status reports or more frequently as appropriate
Identifying material changes in scope and performing change management to assess the impact to project budgets and timelines. Seeking client approval and acceptance of any additional costs before proceeding with implementing said changes
Tracking project status of, coordinating with and communicating to all Thomson Reuters project resources, including but not limited to, Training Specialist, Business Consultant, System Engineer, Reporting Specialist and Data Import
Maintaining consistent and effective communication with clients utilizing Thomson Reuters approved tools and processes (e.g. Client Status Reports)
Overseeing delivery of the GRC software to the proper environment (e.g. Thomson Reuters UAT, Thomson Reuters Hosting, Client UAT, Client Production, etc).
Assisting clients on determining the proper methods for performing their User Acceptance Testing (UAT) and facilitating the resolution of issues found during UAT
Assisting the clients to determine the proper method for deploying their final build into a production environment and facilitating this deployment
Provide consultation services to clients around implementation and software Best Practices including:
Acquiring breadth of understanding of Thomson Reuters’s products and services
Providing answers to client questions around how to properly use software
Providing guidance on proper configuration and setup of software
Providing guidance on proper testing of software
Providing guidance on proper data import practices and how to structure data within the software
Offer clients additional value-add services that Thomson Reuters provides including:
Partnering with the Account Management team to sell additional Thomson Reuters services
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world’s most trusted news organization.
Qualifications
QUALIFICATIONS:
EDUCATION/CERTIFICATION: BA or BS degree required; PMI Certification or current pursuit of certification required
ESSENTIAL SKILLS AND EXPERIENCE:
Five or more years of managing multiple projects simultaneously and in an efficient manner, preferably with packaged or 3rd party vendor software
Proven client services experience in a consulting or professional services environment
Outstanding interpersonal and business communication skills
Always portrays a positive and constructive attitude
Ability to handle a fast-paced environment and multiple projects at once
Ability to professionally handle intense and stressful situations
Proven creative problem-resolution experience, high attention to detail, be highly analytical and be pro-active in implementing solutions and be able to anticipate and resolve client issues
Must have a good working knowledge of Microsoft Office Products, Microsoft Project and familiarity with Collaboration and Document Management Products.
Experience with one or more of the following environments desired: Regulatory (i.e. Sarbanes-Oxley), Operational Risk Management or Corporate Audit
Willingness and ability to travel as needed, approximately 25 – 50%, both nationally and internationally
Must possess excellent communication and people interaction skills.
Must have good listening, problem solving and multi-tasking skills.
Must be pro-active in seeking information and solutions.
Must be a fast learner and able to quickly grasp and understand complex concepts
Must be flexible and open to an ever changing environment and product
Industry: Business Services
Discipline: Project/Process Mngmnt
Experience: 5 - 7 Years
Compensation: Doe (depends on experience)
Company: Thomson Reuters