UBM Global Trade is seeking a Project Manager of Customer Service to work directly with the General Manager of our Data Services division. The ideal candidate will be detailed oriented and comfortable with internal and external customer interaction and process management. With excellent communication skills and the ability to document thoroughly, he or she will understand and share necessary deliverables, as well as identify risks and highlight opportunities.
This role will be responsible for orchestrating the work flow from beginning to end related to customer service inquiries and requirements and will collaborate with Operations, Production, Sales and IT to ensure that issues impacting our Customers are identified early and addressed promptly. We are looking for a proactive, process and results oriented individual to oversee processes and procedures to drive continual improvements in customer service and satisfaction.
Based in Newark, NJ – proactive, hard-working, motivated individuals who take pride in their work and are team players will thrive.
UBM Global Trade has been the leading provider of proprietary data, news, business intelligence and analytical content supporting commercial maritime, rail, trucking, warehousing and logistics industries worldwide since 1827. The company’s portfolio of more than 100 online, print and interactive workflow business solutions includes The Journal of Commerce, The Journal of Commerce Conferences, PIERS Global Intelligence Solutions and an array of international trade and transportation databases and directories. UBM Global Trade is headquartered in Newark, NJ, with offices throughout the United States. For more information, explore www.ubmglobaltrade.com to explore our various brands.
UBM Global Trade proudly supports Affirmative Action and is an Equal Opportunity Employer. UBM Global Trade is committed to a workforce of Diversity - M/F/D/V - are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, disability, national origin or sexual orientation. Applicants are encouraged to confidentially self identify when applying. Local applicants are encouraged to apply. Employment is contingent upon successful completion of background investigation. Only candidates whose profiles closely match requirements will be contacted during this search.
Manage Customer Service workflow and deliverables.
Maintain Customer Service process documentation and weekly/daily metrics.
Facilitate weekly metric reviews and provide project updates to management team.
Ability to synthesize large amounts of data into actionable information.
Establish working relationships with key strategic clients.
Occasional customer visits when required
Communication:
Excellent oral and written communications skills.
Strong presentation and interpersonal skills.
Organizational:
Project Management experience
Cross-functional collaboration.
Strong organizational skills.
Ability to prioritize in an environment where priorities continually shift.
Skills, Knowledge, Abilities:
4-6 years of proven track record in managing customer service related projects.
Excellent command of Microsoft Word, Microsoft Excel and Microsoft Powerpoint.
Ability to manage scope change and a keen eye for expanding opportunities with existing customers.
Ability to synthesize large amounts of data into actionable information.
Awarenes
Industry: Publishing & Printing
Discipline: Customer Service Mngmnt
Compensation: Doe
Company: UBM Global Trade