US Citizens and Status Candidates Permanent Full Time
**Science, Service, and Stewardship **
This position is located in the National Centers for Environmental Prediction/NCEP Central Operations/ Production Management Branch. National Oceanic Atmospheric Administration (NOAA).
Who**May Apply:** U.S. Citizens and Nationals, and merit promotion candidates.
You are eligible under merit promotion procedures, if you meet one of the following criteria:
* Federal employees with career or career-conditional appointments in the competitive service.
* Federal employees with career or career-conditional appointment in the excepted service and under an Interchange Agreement.
* Former Federal status employees with reinstatement eligibility based on previous Federal service.
* Displaced Federal employees requesting special priority selection consideration under the Career Transition Assistance Plan (CTAP) and the Interagency Career Transition Assistance Program (ICTAP).
* Veterans eligible for the Veterans Employment Opportunities Act (VEOA), who are preference eligible or who have been separated under honorable conditions after 3 years or more of continuous service.
* Veterans eligible for a non-competitive appointment under the Veterans Recruitment Appointment (VRA) Authority, who are preference eligible or recently separated from the military. Applies to grades GS-11 and below.
* Individuals with disabilities under Schedule A hiring authority - Refer to "Other Information" section for eligibility details.
* Applicants entitled to non-competitive appointment authorities or special hiring authorities, e.g., Peace Corps; Americorps VISTA, Boren Fellows; military spouse preference; and applicants who previously held, or currently hold, this grade with the same promotion potential orhigher (SF-50(s) must show proof of this), etc.
Additional vacancies may be filled through this vacancy announcement if they become available.
* **Shift work is required and the employee can be assigned to any of the operational shifts in the NWS Telecommunication Gateway. **
* **This position has been designated as an Emergency Employee. **
* **This position will support the NWS in the Continuity of Operations (COOP). In a COOP scenario, the employee may be required to relocate to an alternate facility. The alternate facility could be located out of the local commuting area.**
You must be a U.S. citizen or national. Males born after 12/31/59 must be registered for selective service. Resume and supporting documents (See How To Apply section). Required to pass background investigation and fingerprint check A one-year probationary/trial period may be required. Shift work
**Duties include but are not limited to the following:**
* Respond to users, staff and management concerning system status and operational capabilities.
* Troubleshoot, analyze and resolve issues with product availability.
* Ensure all National Internet Dissemination System (NIDS) web farms function properly.
* Work in a help desk environment diagnosing and resolving customer reported problems.
* Determine the cause of problems between microcomputer hardware, system software or application software.
**To qualify for this Information Technology Specialist, GS-2210-09, position you must meet the Qualifications based on ONE of the following**:
A. Possess a master's or equivalent graduate degree or have successfully completed 2 full years of progressively higher level graduate education leading to a master's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or which provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. **- OR -**
B. Possess at least one year of specialized experience equivalent to the GS-7 grade level in the Federal Service performing most of the following duties: working in a help desk environment; diagnosing and resolving customers reported problems; determining the case of problems between microcomputer hardware, system software or application software****and coordinate with teams to document information for programs and systems.
**- AND -** Possess IT-related experience demonstrating each of the following four competencies:
1._Attention to Detail_ - Is thorough when performing work and conscientious about attending to detail. (IT experience included documenting user requirements)
2._Customer Service_ - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (IT experience included studying and responding to client information security expectations)
3._Oral Communication_ - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (IT experience included expressing technical concerns, requirements or other information to a client)
4._Problem Solving_ - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (IT experience included generating and evaluating IT security alternatives for action or client review)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
**ARE YOU USING YOUR EDUCATION TO QUALIFY?** You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submittedby 11:59 p.m. EST on the closing date of the announcement.
**SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: **If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
**Translated transcripts are required.**
Only education/experience obtained by 11:59 p.m. EST on the closing date of this announcement will be considered.
Current and former career and career-conditional Federal employees must meet the time-in-grade/band requirement of 52 weeks at the next lower grade. Applicants must meet all the eligibility requirements (e.g.,time-in-grade and qualification requirements) by the closing date of the announcement.
Current career and career-conditional Federal employees must submit a copy of their most recent SF-50, which shows competitive service appointment, tenure group, grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in the next lower grade level. (NOTE: Federal employee applicants must submit SF-50s, which demonstrate how they meet all announcement requirements. Examples of appropriate SF-50s include promotions, with-in grade/range increases, and SF-50s one or more years old.)
You may be required to serve a one-year probationary period.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.
**Applicants applying under Delegated Examining (all U.S. citizens) procedures **will be rated under NOAA's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you meet the minimum qualifications, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your score may be lowered and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: **Gold, Silver, or Bronze. **Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. Candidates placed in the "gold" category will be identified for referral to the hiring manager for further review and consideration.
**Applicants applying under merit promotion procedures** will be rated in accordance with the Merit Staffing plan of NOAA. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
You will be rated based on the following knowledges, skills, abilities (KSAs) or competencies:
* Ability to work in a help desk environment.
* Ability to diagnose and resolve problems.
* Knowledge of computer hardware and software systems.
You must submit a complete application package by 11:59 PM (EST) on Friday, July 17, 2015.
* **To begin**, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click the Submit My Answers button to submit your application package.
* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
* **To verify your application is complete**, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
* **To return to an incomplete application**, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
To apply for this position, you must provide a complete Application Package by the closing date of this announcement, which includes:
1. Your **Résumé** showing relevant experience; cover letter optional
2. A complete **Assessment Questionnaire**
3. Transcripts (include your name, college name/address, type of degree, major, date degree conferred, courses, grades, semester/quarter hours, G.P.A. etc.), if qualifying based on education
4. Other supporting documents (submit if applicable to you):
* CTAP/ICTAP documents
* Veterans' documentation (DD-214 (Member 4 copy), dated VA Letter, SF-15)
* SF-50, "Notification of Personnel Action," supporting your eligibility: If you are a current or former Federal employee, you must submit a copy of their SF-50 which shows competitive service appointment, tenure group, grade, and salary. Employees applying with an interchange agreement must provide proof of their permanent appointment. If you are applying for a higher grade, please provide the SF-50 Form, which shows the length of time you have been in the next lower grade level. (Examples of appropriate SF-50s include promotions, within grade/range increases, and SF-50s one or more years old.)
* Non-Competitive or Special Hiring Authority documentation
*Note:* _Please ensure that your resume contains your full name, address, phone number, employment information such as: Employer name and location; From and to dates (or from date to present for current position), which include the month and year for each description of experience, with grade level held, if applicable, education, training etc. Your description of experience and education must be able to support any claim for qualifying for this position._
**Faxing Applications or Supporting Documents: **
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
**If you completed the occupational questionnaire online and are unable to upload supporting document(s):**
1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 1447504
2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Friday, July 17, 2015 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
**To complete the occupational questionnaire and submit via fax: **
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon your score, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. You will receive notice via email once this process is completed (generally 4-6 weeks).
You will be notified of your application status at four points during the hiring process, as applicable. You may check your application status by accessing the USAJOBS website and clicking "Application Status".
The amount of notices that each applicant receives may vary. The four points of notification are:
* Application Received or Application Incomplete
* Minimum Qualification Requirement Met/Not Met
* Eligible (Application Referred) or Eligible (Application Not referred)
* Selected or Not Selected
NOAA offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees http://www.usa.gov/Federal-Employees/Benefits.shtml.
**If you are a veteran**with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans’ preference see** http://www.fedshirevets.gov/job/vetpref/index.aspx**
**Veterans Employment Opportunities Act (VEOA): **To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. (_you must submit a DD214-member copy 4_).****
**Males born after 12-31-59 must be registered or exempt from Selective Service (see http://www.sss.gov/ ). **
**Career Transition Assistance Programs (CTAP/ICTAP): **For information on how to apply as an CTAP/ICTAP eligible see http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.
Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority:****
**Persons with Disabilities-Schedule A**
**Special Hiring Authorities for Veterans**
**Special Hiring Authority for Certain Military Spouses **
**Other Special Appointment Authorities**