## Job Description
Position description
Currently, we are seeking a Guest Services Coordinator/Assistant Facility Manager to join our expanding Facility Management team in Minnetonka, MN and Eden Prairie, MN to support the operations of a multi-site portfolio.
Essential Functions:
* Provide exceptional customer service as single point of contact for onsite event management.
* Coordinate with vendor partners in order to execute a One-Team approach to service delivery.
* Work with client to offer a one stop shop for all requests.
* Coordinate customer request with vendor partners and facility team.
* Work with Facility Managers, Senior Facility Managers and Regional Manager to oversee the delivery of maintenance and repair services.
* Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
* Interface with occupants of selected properties and ability to develop and maintain relationships.
* Assist in the development and management of annual operating budgets.
* Perform quarterly seat audits in support of Occupancy Planning.
* Coordinate alliance partner and all 3rd party vendor activities.
* Inspect assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair.
* Support the team in the implementation of special projects for the client.
* Insure compliance with Jones Lang LaSalle Engineering Service Compliance Program.
* Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
* Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
* Manage the maintenance of existing contracts.
* Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes amending contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
* Collaborate with account Sourcing team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level.
* Other duties as assigned.
Required Knowledge, Skills and Abilities (KSA)
* Exceptional customer service and interpersonal skills
* Guest centric with strong organizational skills
* Ability to multitask and get stuff done
* Event management experience a plus
* Knowledge of real estate, furniture, accounting and core building systems
* Ability to work in a fast paced environment
* Excellent customer service skills
* Strong organizational and management skills
* Excellent communication skills
* Computer proficiency
Minimum Required Experience and Education:
* Minimum of two years of commercial real estate industry experience required either in a corporate environment, third party service provider or as a consultant
* Work experience in Facilities Management, Property Management, Project Management or general real estate
* Bachelor’s degree preferred.
## Org Marketing Statement
About JLL
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of $4 billion, JLL has more than 200 corporate offices and operates in 75 countries worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3 billion square feet and completed $99 billion in sales, acquisitions and finance transactions in 2013. Its investment management business, LaSalle Investment Management, has $48.0 billion of real estate assets under management. JLL is the brand name of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
* A “best company to work for’ in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
* World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
* America’s 100 Most Trustworthy Companies from Forbes Magazine
* #1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
## EEO Statement
JLL is an Equal Opportunity Employer
JLL is an equal opportunity employer and committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility (e.g. child care, elder care), national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business. Equal employment opportunity will be extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training, discipline, layoff, recall and termination.
*Position Title:* Guest Services Coordinator/Assistant Facility Manager
*Auto Req ID:* 15000BR
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular
*City:* Minnetonka
*State:* MN : Minnesota
*Last Updated:* 10-Mar-2015