**Company Overview:**
Pearson is a *global education company* that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.
We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education. We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.
Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
**Business Area Overview:**
Pearson has undertaken a major restructure to move from a federated set of businesses to a new ‘One Pearson‘ structure over the last two years. There are a number of programmes and initiatives underway to ensure our infrastructure, data and systems can support the One Pearson structure.
The Enabling Programme is a major programme working to integrate finance, HR and supply chain data, processes, policy and systems to support our new structure. It is supported by the Pearson Executive team and will kick off in Q4 2014 and run through until summer 2018.
All open jobs within the Enabling Programme can be found here: http://tinyurl.com/PearsonTEP
**Position Description:**
Role overview & Purpose
The post holder will be the expert go-to person for the end to end solution for The Enabling Programme for the Order to Cash; Order Management & Accounts Receivable, workstreams.
The post holder will be required to assess the proposed solutions for their area of expertise and act as a conduit between the business and the teams delivering the solution. This role is key in delivering the fit for purpose solutions to the business. The post holder will need extensive experience of Pearson Operations, with a particular focus on Order to Cash and Customer Service activities. The key to this role will be understanding how Pearson customer data is currently stored and how this could be stored in a future state.
The role will report to Finance and Supply Chain Process and Policy Director and will work closely with the Wave Project Teams and Enabling Functions (HR, Finance or Operations) with the business. This is a global role.
Key Programme Challenges
* Working in a matrixed and virtual environment
* Working with a number of stakeholders: externally, internally and internationally
* Working on multiple projects/tasks at one time
* Working as part of a global team and thinking globally
* Working with a global customer base and different cultures
* Some out of hours working to support the global organisation
* Building internal confidence in a situation of consistent change
* Developing creative future proofed solutions to meet market need
* Ensuring local markets deliver solutions effectively
* Changing the focus of organisational energy from broad to core activities
Key Responsibilities Key Deliverables
* Responsible for providing Pearson Customer Service and Customer data process expertise to input into requirements gathering, process and system design for an Oracle commercial off-the-shelf offer
* Responsible for providing input and expertise in Customer Service and Customer data process expertise, to include an understanding of different invoice types currently required and how this might work in a to be state with a single ERP system
* Responsible for providing input and expertise in accounts receivable refund and collection policies, currently and to be, confirm revenue recognition policies and collection policies - (LoBs or Geographies) from a Pearson perspective
* Responsible for working alongside the System Integrator and stakeholders to understand fit gaps
* Responsible for agreeing appropriate compromises, with the business, for fit gap in the customer service/order to cash functional areas
* Responsible for the assessment of proposed solution design options, highlighting risks and concerns and agreeing resolutions
* Responsible for escalating design issues if in-team resolution cannot be reached
* Responsible for assessments for local legal statutory requirements
* Responsible for liaising with Business Unit Representatives (GCO’s and GCL’s) at all relevant programme meetings, for example Global Design Authority (GDA), as well as with key stakeholders to determine best design to meet Pearson requirements
* Accountable for working supportively and collaboratively with other teams in the Programme
* Advocate the project and solution to the business.
* Be an ambassador for the programme
* Responsible for signing off requirements, testing cycles and unit and system integration
* Demonstrates the ability to effectively assess and resolve complex issues and problems
Workstream/Line Management responsibilities
* Plans and oversees the day-to-day running of workstream/team and delivery of milestones on time.
* Manage team budget and follow
* Ensure best practice management of the team. Including regular feedback and effective and supportive people management
* Work supportively and collaboratively with other teams
* Build relationships and trust with key stakeholder to support programme delivery and collaborative approaches where appropriate
* Communicate in line with communications and programme plans with team and wider stakeholders
Experience, Skills and Qualifications Essential Skills /Experience
* Demonstrable experience of working on complex programmes within Pearson, or delivering change or implementing new technologies
* Experience and understanding of the Customer Service Operations function within Pearson; including holding operational roles within Pearson
* Post graduate professional qualification
* Ability to communicate professionally, clearly and effectively to target audiences
* Ability to generate respect and trust from staff and external constituencies
* Excellent customer service ethic and proven ability to manage internal and external stakeholders.
* Highly motivated self-starter with a high level of energy/motivation and evidence of a proactive approach to work/tasks/projects.
* Able to work under pressure to meet deadlines. Good organisational, planning & time management skills.
* Excellent attention to detail
* Excellent project management, planning and organisational skills.
* A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups.
* Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
* Proactive in seeking information, challenging norms and driving efficiency
* Demonstrates the ability to effectively assess and resolve complex issues and problems
* Maintains a thorough understanding of status, actions, risks and issues
* The role holder must have functional and operational Credibility and be able to resolve conflict.
Additional Information All open jobs within the Enabling Programme can be found here: *http://tinyurl.com/PearsonTEP*
**Key Responsibilities:**
Key Deliverables
* Responsible for providing Pearson Customer Service and Customer data process expertise to input into requirements gathering, process and system design for an Oracle commercial off-the-shelf offer
* Responsible for providing input and expertise in Customer Service and Customer data process expertise, to include an understanding of different invoice types currently required and how this might work in a to be state with a single ERP system
* Responsible for providing input and expertise in accounts receivable refund and collection policies, currently and to be, confirm revenue recognition policies and collection policies - (LoBs or Geographies) from a Pearson perspective
* Responsible for working alongside the System Integrator and stakeholders to understand fit gaps
* Responsible for agreeing appropriate compromises, with the business, for fit gap in the customer service/order to cash functional areas
* Responsible for the assessment of proposed solution design options, highlighting risks and concerns and agreeing resolutions
* Responsible for escalating design issues if in-team resolution cannot be reached
* Responsible for assessments for local legal statutory requirements
* Responsible for liaising with Business Unit Representatives (GCO’s and GCL’s) at all relevant programme meetings, for example Global Design Authority (GDA), as well as with key stakeholders to determine best design to meet Pearson requirements
* Accountable for working supportively and collaboratively with other teams in the Programme
* Advocate the project and solution to the business.
* Be an ambassador for the programme
* Responsible for signing off requirements, testing cycles and unit and system integration
* Demonstrates the ability to effectively assess and resolve complex issues and problems
Workstream/Line Management responsibilities
* Plans and oversees the day-to-day running of workstream/team and delivery of milestones on time.
* Manage team budget and follow
* Ensure best practice management of the team. Including regular feedback and effective and supportive people management
* Work supportively and collaboratively with other teams
* Build relationships and trust with key stakeholder to support programme delivery and collaborative approaches where appropriate
* Communicate in line with communications and programme plans with team and wider stakeholders
**Experience, Skills and Qualifications:**
Essential Skills /Experience
* Demonstrable experience of working on complex programmes within Pearson, or delivering change or implementing new technologies
* Experience and understanding of the Customer Service Operations function within Pearson; including holding operational roles within Pearson
* Post graduate professional qualification
* Ability to communicate professionally, clearly and effectively to target audiences
* Ability to generate respect and trust from staff and external constituencies
* Excellent customer service ethic and proven ability to manage internal and external stakeholders.
* Highly motivated self-starter with a high level of energy/motivation and evidence of a proactive approach to work/tasks/projects.
* Able to work under pressure to meet deadlines. Good organisational, planning & time management skills.
* Excellent attention to detail
* Excellent project management, planning and organisational skills.
* A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups.
* Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
* Proactive in seeking information, challenging norms and driving efficiency
* Demonstrates the ability to effectively assess and resolve complex issues and problems
* Maintains a thorough understanding of status, actions, risks and issues
* The role holder must have functional and operational Credibility and be able to resolve conflict.
**Additional Information:**
All open jobs within the Enabling Programme can be found here: *http://tinyurl.com/PearsonTEP*
**Req Number:** 8710BR
**Position Title:** Order to Cash Process Manager
**Contract Type:** Permanent
**Position Type:** Full Time
**Location:** London 80 Strand
**Executive Area:** The Enabling Programme
**Business Unit:** HR Functions