Date Posted:
Job Title: Jewelry Selling Manager
Division: Stores Saks Fifth Avenue
Function: STORES - EXEMPT
Area of Interest: Jewelry
Retail Management
City: COLUMBUS
State: Ohio
Mall Name: Polaris Fashion Mall
Type of Position: Full Time (FT)
Classification: Salaried
% of Travel Required:
Job Description: Under direction from the General Manager, the Jewelry Selling Manager is responsible for building sales volume, establishing and maintaining customer relationships, creating effective teamwork among associates, and developing sales associate talent through consistent coaching opportunities. The Jewelry Selling Manager is responsible for maximizing department and vendor sales volume in accordance with all store and company goals, policies, procedures, and techniques. The Jewelry Selling Manager is not only the department's brand filter subject matter expert, but also ensures a professional selling environment through the development of sales professionals. Often, the Jewelry Selling Manager will act as a liaison between the store and vendor representatives.
Essential Duties and Responsibilities:
* Create a professional selling environment by communicating and exemplifying Saks Fifth Avenue standards of excellence
* Provide leadership and customized coaching to sales associates, resulting in an increase in sales, service, and profitability
* Maintain a consistent high level of customer service within the Jewelry department by recruiting, selecting, training, and developing quality professional sales associates
* Proactively generate ideas to develop business opportunities and maximize sales to achieve or exceed all financial goals (Sales, Earnings, Shortage, Vendor Performance etc) established for the department
* Deliver ongoing education, assessment and performance feedback to sales associates with regard to sales, credit, merchandise, events, policies and procedures
* Manage the resolution of customer service related issues with a focus on providing an exceptional customer experience
* Maintain relationships between Saks Fifth Avenue and all jewelry vendor representatives
* Organize vendor trunk shows throughout the year to increase variety of selection and department volume
* Communicate with the Buying Office to ensure the most appropriate product selections for the store
* Promote cross-selling opportunities between Jewelry sales associates and other associates in the store
* Utilize automated scheduling system to maximize staffing decisions for the department
* Oversee merchandise selection, evaluate merchandise performance, and adjust product presentation and visuals to meet sales objectives
* Other store initiatives as assigned by management
Job Requirements: Minimum Qualifications and Skill Requirements:
* Minimum 5 years of management experience and a proven track record in leading a successful group
* Demonstrated track record of customer focus sales growth
* Demonstrated ability to manage, develop, and motivate people while driving company and store initiatives
* Ability to independently learn IT applications, clienteling tools and software proprietary to Saks Fifth Avenue
* Focused on attention to detail, taking initiative, and creating a positive working environment
* Ability to work well with others, as well as the ability to work independently to drive a successful department
* Exhibit sound business judgment, demonstrated people management, and organizational ability
* Excellent interpersonal, verbal and written communication skills
* Bachelor's degree required; GIA certification highly desired
Physical Requirements and Working Conditions:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee must be able to physically maneuver and handle racks and carts of merchandise. Lifting of up to 15 pounds may be required.
* Ability to work a flexible schedule based on business needs, which may include evenings, weekends and holidays