## Job Description
Jones Lang LaSalle is a financial and professional services firm specialising in real estate services and investment management. Our more than 40,000 people in more than 1,000 locations in 70 countries serve the local, regional and global real estate needs of those clients, growing our company in the process.
The Opportunity Recognizing that Public Sector clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Public Institutions. An integral part of Corporate Solutions and Public Institutions will be the Regional Account Director role, which creates and drives the account plan to exceed the clients expectations, creating opportunity for growth and renewal.
**Reporting relationships**
The position will report to the Presidents of Public Institutions.
**The Team**
The Regional Account Director will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients.
**Major responsibilities**
The Regional Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Regional Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Regional Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Executive Managing Director for the account, understands the firm’s strategy and goals and can translate those into the business opportunities.
**Primary responsibilities include:**
Delivery of Client Satisfaction
* Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
* Ensure service delivery is with high quality and exceeds the clients’ expectations
* Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
* Respond to any client issues in an expedient and professional demeanor
Builds and Manages High Performing Teams
* Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
* Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with our deliverables
* Embody the firm’s values and core behaviors of collaboration, integrity and excellence
* Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
* Identifies and grooms successor to role
Achieve Financial Results
* Develops budget and manages to ensure plan is met or exceeded in both growth and profitability
* Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
* Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
* Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
* Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
The Regional Account Director will have demonstrated the following competencies:
Client Focus
* Dedicated to exceeding client expectations to ensure a no-bid contract renewal
* Proactively solicits and responds to feedback and input from client
* Establishes and maintains effective relationships with customers and gains their trust and respect
Results driven
* Ability to translate the account plan into a solid delivery model
* Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
* Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach
* Clearly establishes performance expectations and goals for employees
* Provides point in time feedback to enhance performance of employees
* Creates an environment with strong morale
Solutions Oriented
* Uses rigor and logic to solve difficult problems with effective solutions
* Identifies issues before they become problems
* Looks beyond the obvious and doesn’t stop at the first answers
* Realize operating leverage through process improvement, gaining capacity for value-added work Firm Knowledgeable
* An expert in the outsourcing business and the real estate industry and public sector
* Knows the various products our business offers and can identify within the account plan the levers for opportunity
* Must have experience with regulatory environments and different asset types
Personal characteristics
The successful candidate will be an innovative, forward thinking, creative individual with the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company’s critical success factors:
People leadership Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationships
Personal leadership Inspire trust, high integrity, adapt and learn
Result leadership Ensure execution, drive targeted results, focus on customers and lead courageously
Educational credentials This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience, an MBA or similar post-graduate studies.
Compensation The successful candidate will be offered a compensation package which includes a competitive base salary, performance-based bonus, and an attractive benefits package. Relocation support when required.
## Org Marketing Statement
About JLL
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of $4 billion, JLL has more than 200 corporate offices and operates in 75 countries worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3 billion square feet and completed $99 billion in sales, acquisitions and finance transactions in 2013. Its investment management business, LaSalle Investment Management, has $48.0 billion of real estate assets under management. JLL is the brand name of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
* A “best company to work for’ in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
* World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
* America’s 100 Most Trustworthy Companies from Forbes Magazine
* #1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
*Position Title:* Regional Account Director - VIRTUAL LOCATION
*Auto Req ID:* 14973BR
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular
*City:* Washington
*State:* DC : District Of Columbia
*Last Updated:* 09-Mar-2015