" "Fresenius Medical Care" " is a Federal Contractor." Lend direction as well as a caring attitude. Bring a smile and your vital knowledge to everyone, every day. Brighten prospects for patients and your career. Connect with your goals and change lives with Fresenius Medical Care North America. Here is your opportunity to make profound connections that make all the difference.As the global leader in dialysis healthcare, we know what it takes to create strong bonds among patients, their families, and our team members-and why it matters. Within this positive environment, those in our care can achieve better outcomes-and professionals can achieve their most important objectives. Why Join the Fresenius Team? Passion. Dedication. Knowledge. Motivation. Experience. These are the impressive qualities you ll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both worlds-the friendliness of a local organization and the stability of a worldwide organization-for diverse experiences and challenging career opportunities. When you join the Fresenius Medical Care team, you ll be welcomed into a company that is built on the philosophy that our employees are our most important asset. Home Therapy Manager/Coordinator Embrace this unique opportunity to make a difference and contribute to the success of a premier healthcare organization. Serving a defined geographic area, this professional will ensure provision of the best possible quality of home patient care in accordance with FMS policies, procedures and training. In addition, this individual will maximize the growth of the Home Therapies program in coordination with business unit and support functions. PURPOSE AND SCOPE: Supports FMCNA s mission, vision, core values and customer service philosophy. Adheres to FMCNA Compliance Programs and all regulatory and division/company policy requirements. Manages the provision of quality care in an independent home therapy program while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Takes the appropriate actions and makes the necessary decisions to ensure the continuity of care and patient and staff safety. Provides direction and guidance to the interdisciplinary team providing care to the Home Therapy patients to ensure that the standard of the home dialysis provided is at least the equivalent of that provided to in-center patients. Collaborates with the Business Unit management team to grow the assigned Home Therapies program. DUTIES / ACTIVITIES: CUSTOMER SERVICE: * Responsible for driving the FMS culture though values and customer service standards. * Accountable for outstanding customer service to all external and internal customers. * Develops and maintains effective relationships through effective and timely communication. * Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity We are an equal