Title: Front Office Manager / Assistant Front Office Manager - Holiday Inn Mumbai International Airport
Location: IMEA_India-India-Greater Mumbai-Mumbai
Job Number: MUM000079
Do you see yourself as a
Front Office Manager
/
Assistant Front Office Manager
?
What's your passion?
Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.
At Intercontinental Hotels Group, we own, operate and franchise more than 4700 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be one of the world's Great Companies. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team at Holiday Inn Mumbai International Airport.
The Holiday Inn Mumbai International Airport is located at Sakinaka, Andheri East, Mumbai, 1.2 kms from the international airport and 5 Kms from Domestic airport. Our modern contemporary 245 rooms hotel is looking for a friendly and professional
Assistant
Front Office Manager
/
Front Office Manager
to join our team. Ideally you will have 8-12 years of experience in a similar role with relevant school/college qualifications.
Your job profile would be to
manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives.
Key responsibilities of the role include:
·
Monitor front office
personnel to ensure guests receive prompt, cordial attention and personal recognition
·
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
·
Monitor Front Office, and particularly Guest Relations
personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
·
Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
·
Maintain inter-departmental relationships to ensure seamless customer service
·
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
·
Schedule and regularly conducts routine inspections of areas under his/her control
·
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
·
Know system recovery procedures
·
Interpret computer reports
·
Compile statistics for front office and provide reports relating to that area
·
Continually check the accuracy of room count
·
Approve upgrades and special amenities
·
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
·
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
·
Communicate to the
General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
·
Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.
·
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
·
Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
·
Works with Human Resources on manpower planning and management needs
·
Works with Director of Finance in the preparation and management of the Department’s budget.
Qualifications:
Required Skills –
·
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·
Good writing skills
·
Proficient in the use of Microsoft Office and Front Office System
·
Problem solving, reasoning, motivating, organizational and training abilities
·
Strong Leadership skills in managing teams
·
Ability to manage complex relationships
Qualifications –
·
Bachelor’s degree in Hotel Administration, Business Administration or equivalent
Job: Front Office Management