# Responsibilities
The O&TS; Special Support/Executive Technology department is seeking a Senior IT System Specialist, who will provide day-to-day and advanced technical support for executives in a 24/7/365 environment.
* Support of C-level executives with their office and home IT needs and coordinates with other in Technology to fulfill requirements with utmost urgency, professionalism and care.
* Design home network systems to support executives’ needs.
* Provides on-site coverage during normal business hours as well as on call support which could occur before/after normal working hours, subject to the hectic travel schedule of company executives across multiple time zones.
* Performs installation, configuration, and upgrade of desktop, mobile, telecom, network and video conferencing systems hardware and software.
* Identifies and implements procedures to limit downtime, maintain a stable technology environment for key company executives. Documents processes and monitors systems. Investigates causes, and implement solutions.
* Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions.
* Evaluates the configuration of desktop and other system computers and software and leads in new releases.
* Responds promptly to key business executive requests & issues and resolves timely, accurate resolution steps to meet expectations.
* Maintains knowledge base of relevant hardware and software applications.
* Maintains absolute confidentiality given sensitivity of C-level/ executive context.
* Investigates, isolates, and resolves technical problems in a timely manner and to escalate technical problems not readily resolved to the appropriate vendor/internal resources.
* Participates in cross training and support of virtual teams.
Provide proactive maintenance to the PC’s and other equipments in the executive offices.
* Support additional, non-company equipment as required.
* Track work using workflow tools.
* Support Town Halls, Conference Rooms, including Telepresence.
# Qualifications/Requirements
* 10+ years of progressive IT experience with at least 3 years providing executive/ C-Level support (Bachelor’s degree in Computer Science or equivalent work experience).
* Microsoft MCSE and/or Dell certified a plus. Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android and Windows.
* In-depth knowledge of PC, home network multimedia and basic knowledge of Apple hardware.
* Experience supporting desktop, Mac, tablet, smartphone, network and telecom hardware.
* Able to work 24/7 to provide phone and in person support, travel as needed on a short notice and occasionally out of state.
* Demonstrated ability to diagnose, repair and solve for Desktops, network & telecom devices, mobile devices, printers software and hardware related problems.
* Working knowledge of Networks, Telecom, video conferencing and production/workflow processes.
* Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.
* Must demonstrate strong skills in the areas of analysis, organization and escalation.
* Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps.
* Highly customer focused and very responsive. Listens, understands and acts.
* Takes accountability for action items and requests even though including with requests outside of his/her direct control, following up and leaving nothing to chance.
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* Must be able to lift 25- 50 lbs.
# Desired Characteristics
* Excellent, Customer-service skills, professional presence, and formal business attire are a must in this position due to exposure to senior-level executives.
* Able to effectively communicate technical information to technical and non-technical personnel.
* Strong analytical and problem-solving skills.
* Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation.
* Passionate and self-driven about staying current with technology changes.
* Able to interact with other colleagues at all levels in the coordination of day-to-day activities.
*Job Number:* 16092BR
*Business Segment:* Operations and Technical Services
*Sub-Business:* Information Technology (IT)*
*Function:* Technology/Engineering
*Career Level:* Experienced
*Country:* United States
*State/Province:* California
*City:* Universal City