Functional area: Service
Country of service: Pakistan
State: Sind
City: Karachi
Company name: PKA|
Recruiting manager: Francesco Mascherpa
Phone: +92 (0) 42 3592 3601-3
Email: francesco.mascherpa@pk.atlascopco.com
Send Application To: jobs.pka@atlascopco.com
Last date to apply: 2014-03-25
Job description
-Manage our technical human resource in a way that ensures targets are met in a timely fashion-Implement and maintain procedures to ensure that all service activities are performed in an organized manner-Provide daily oversight for a team of experienced Service Technicians performing all shop and field service repairs of compressed air equipment. -Provide regular updates to the customer. Proactively identify, pursue, and resolve customer service issues.-Ensure that the competence level of our technicians’ is brought up and maintained at a desirable level-Coordinate warranty related issues-Have the ability to manage Service operations-Adopt a “pro-active” rather than a “re-active” approach
Mission
-He shall strategise, plan, organise, implement, coordinate and follow-up all activities required to run an efficient service operation towards the achievement of predefined goals and targets.
Knowledge
-Technical knowledge of our products and their applications.-Good technical education is required or equivalent gained from experience.-Good communication skills: computer literate (Lotus Notes, Microsoft Office, etc.).-Knowledge of safety practices.
Personality requirements
-Highly developed organizational skills, superior communication skills both verbal and written.-Excellent Supervisory, interpersonal and problem-solving skills.
Country and city description
-Karachi, Pakistan
Company presentation
Atlas Copco Pakistan (Pvt.) Limited was incorporated in Pakistan on December 12, 2006. It is a wholly owned subsidiary of Atlas Copco International B.V. Netherlands and is a part of Atlas Copco Group, Stockholm, Sweden.Atlas Copco Group is a world leading provider of industrial productivity solutions The products and services range form compressed air and gas equipment, generators, construction and mining equipment, industrial tools and assembly systems, to related after market and rental. The Atlas Copco Group has market presence in more than 160 countries of the World and employees more than 31,000 people in 100 countries around the World. The annual Sales of the group for the financial year ended December 31, 2010 were 69,875 Million SEK.In Pakistan, Atlas Copco Group has a market presence of more than 40 years through direct and indirect (distribution) Channels. The customer base includes all major industries of the country such as Textile, Cement, Pharmaceutical, Automobile, Chemical, Construction & Mining and FMCG’s etc.Atlas Copco Pakistan (Pvt.) Limited will mainly be focusing on, facilitating its distributors to increase sales and to provide better service to its customers and direct sales and after sale service of its vast products range installed.