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its customers.
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If you are passionate about working for a brand that believes in the difference that people make and in delivering value to our customers, MTN is the place for you.
CS Core Performance - Manager
Job description
• Multi - technologies – 2G, 3G, LTE etc.
• Multi - Vendor – Huawei, Ericsson, ZTE
• Multi Services – Data, Voice, VAS
• Service and Technology Convergence- Voice, Data, VOIP, EPC etc.
• MS environment
• Multi-layer Analysis of Performance
• Technology evolution path for GSM– 2.5G/3G (GPRS, UMTS)
• Value Added Services and time to market
• Manage and maintain relationships with internal stakeholders
• Liaise with other network department (operations, Planning and implementation)
• Carryout GSM Core Network service and capacity audits and evaluations identifying and escalating congestion and impaired points to respective Planning & Optimization units
• Monitor Core Network performance KPIs with the aim of identifying poor performance and escalate/follow up with responsible cross functional teams to improve performance and give customers desired experience.
• Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation across Core TDM, IP & Signaling interfaces
• Conduct capacity utilization analysis ensuring optimal allocation and utilization of deployed resources
• Provide traffic growth trending as a guide/input to capacity forecasting and planning process
• Analysis of SS7-ISUP & SIGTRAN information data for all interfaces and determine threshold breach that may impact optimal performance of the signaling network
• Trigger responsible Planning units, coordinate and ensure timely network optimization including POI, Routing, traffic balancing and KPI improvement across all interconnected nodes
• Ensure End to end Core Network Performance governance and vendor management within the Managed Service Contract
• Perform Capacity monitoring/reporting quality indicators on own Nodes interconnection, POIs with PTOs and GSM operators
• Analyze interconnect KPIs [ASR, ACD, NER] for A-interface, inter-MSC and POIs provide basis for optimization and interventions
• Ensure roaming quality monitoring to help proactively reduce roaming challenges
• IR21 roaming database audit and Roaming interconnection checks over GRX
• Conduct post-implementation/optimization checks in conjunction with planning units to
• Build and maintain knowledge repository of all capacity/network issues, optimization intervention and resolution details
• Define network performance health pattern/benchmark with a view to managing distortion arising from introduction of new nodes or new technology
• CS Core Performance Analysis
• Interconnect Performance Analysis
Job condition
• Normal MTNN working conditions
• May be required to work extended hours
• International and National travel
Experience:
8 years’ experience which includes:
• 5 years’ work experience in CS core planning, optimization or Performance in a GSM environment
• 3 years’ experience in Performance/quality assurance/planning of Core CS
• 2 years managerial/Supervisorial Experience
• Detailed knowledge of control and Access layer technologies with ability to evaluate protocol context and terminations for all MGCP and H.248 end points
• Expert technical knowledge of BSS/NSS protocols including SS7 MAP/ISUP, SIGTRAN, SCTP BICC,M3UA, M2UA, , BSSAP, SCCP
• Conversant with supplementary service delivery platforms (SDP, STP, HLR, SMSC, IVR etc. and their performance criteria. Knowledge of interworking of the various network nodes and services platform
• Ability to perform protocol analysis for CAP messages including CAP3
• Excellent knowledge of TDM, IP/MPLS/Ethernet interfaces
• Understanding and practicability of relevant GSMA practices dealing with Global Roaming Quality [ PRD IR-21, IR-81, IR-42]
Training:
• Analytical, statistical and Presentation skills
• Vendor and experts management
Minimum qualification
BEng, BSc, BTech or HND
PS Core & IP/MPLS Performance - Manager
Job description
• Provide Network Performance report to ensure visibility to network performance,
• Escalation and follow up on the Core PS and IP/MPLS domains exception to drive restoration of service
• Carry out capacity monitoring/reporting of IP Network, (MPLS, Switches, Routers, and security devices – Firewalls, IPS etc.), PS Core Network Elements; (SGSN, GGSN, SASN, SAPC, etc. ) multimedia and Internet services platforms and interfaces (WAP Gateway, DNS, AAA/radius, internet upstream capacity) ensuring capacity constraints are avoided and available capacity efficiently distributed
• Perform usage trend analysis for PS and IP network elements and connecting interfaces and use this to provide a guide to capacity forecasting and planning
• Analysis of trend of mobility and session management reports for performance anomalies/exceptions; escalate to responsible teams and make recommendation for optimal performance.
• Coordinate routine parameter audit and consistency checks on PS Core nodes (including QoS and PCRF application audit) to ensure consistent parameter setting to ensure improved network quality
• Monitor PS Core and IP/MPLS Network Elements with the aim of identifying poor performance and escalating/follow up with responsible stakeholders to improve performance and give customers desired experience.
• Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core and IP/MPLS Nodes performance.
• Monitoring the Data network traffic and observe various trends to detect any potential bottlenecks in advance and engage relevant departments to facilitate its avoidance
• Ensure provision of regular performance report to Management
• Collate and analyze performance data against defined parameters and ensure proper monitoring of performance through data gathering and statistical reports.
• Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
• Audit KPI definition and formula across the technologies
• Analyze the performance KPI and Utilization evolutions, and make recommendation for improvement and efficient use
• Provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity impact analysis
• Identify changes to performance framework as a result of new technology, design or processes, understand implication of such changes and ensure alignment with performance strategy by incorporating new KPIs to deliver optimal customer experience
• Monitor network implementations and changes pre /post implementation ensuring minimal disruption to service performance, availability and quality
• Monitor and benchmarks network KPIs driving optimum performance in the PS core and IP networks
• Multi - technologies – 2G, 3G, LTE etc.
• Multi - vendor – Huawei, Ericsson, ZTE
• Multi services – Data, Voice, VAS
• Service and technology convergence- Voice data, VOIP, EPC etc.
• MS environment
• Multi-layer Analysis of Performance
• Technology evolution path for GSM– 2.5G/3G (GPRS, UMTS)
• Value Added Services and time to market
• Maintain highest standards of network performance and quality as business transitions to Managed Services in both the rollout & operational environments
• Multi-layer Analysis of network Performance & Quality
• Liaise consistently with network group stakeholders to maintain acceptable levels of network/service performance, availability and quality
• Definition of local, regional and industry specific measurement indices/ metric in collaboration with relevant stakeholders in network Group
• Accurate reporting of network KPIs to both internal (NWG, CS,CR etc.) and external stakeholders (Regulators)
• Liaise with other network department (operations, Planning and implementation)
• Manage and maintain collaborative relationships with internal stakeholders
Job condition
• Normal MTNN working conditions
• May be required to work extended hours
• International and National travel
Experience:
8 years’ experience which includes:
• 5 years’ work experience in IP/PS core preferably in a mobile company
• 3 years’ experience in Performance/quality assurance/planning of Core PS and/IP transport
• Sound knowledge of IP protocols and PS core for telecom grade service
• 2 years managerial/Supervisorial Experience
Training:
• PS Core Architecture and planning
• IP/MPLS training and/or certification
• IP Signaling
• Network performance and statistics
• Vendor and experts management
Minimum qualification
BEng, BSc, BTech or HND
Trade Marketing Officer
Job description
• Build relationship between lower and upper levels (i.e. between Authorize distributors and Retailers), Support Trade partners by linking Retailers to Trade Partners’ Point of Presence (PoP)
• Ensure call cycle time of 20 visit a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Resolve all issues/queries with regards to activations, products and promotions
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Manage stock in channel and provide appropriate reports as follows;
o Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
o Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
o Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
o Provide training on site to Increase product knowledge
o Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
o Follow up with product availability at Trade partners’ Point of presence and provide weekly / monthly report
o Ensure all visited outlets give info on where, when, price etc of products and provide weekly report
o Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
o Target 65% space within each outlet (Trade marketing team will measure)
o Support all identified outlets with 100% merchandizing as appropriate and defined.
o Ensure 100% POS Distribution to all channels of distribution within 14 days of release
o Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
o Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
o Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
o Confirm that sub dealers and dealer branches are contacted and stock receipt / movement verified - Produce weekly report
o Ensure areas in your territory without adequate TP point of presence is filled by encouraging TP to open up points
• Provide Informal training in shops on products, services and promotions being run by marketing, channel or region and on the spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos and perform post-promo evaluation
• Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
Job condition
• Tool of trade vehicle provided
• May be required to work extended hours / weekends
• Work is carried out mostly in the field
• A valid drivers license (Extensive local travel)
Experience:
Post NYSC working experience which includes:
• 1 year Sales & Marketing experience in a fast moving consumer goods (FCMG) environment
Training:
• Basic GSM
• Basic Telecommunication Fundamentals
• Merchandising Training
• Selling
• In-depth Handset training
• Customer care
• Coaching for results
Minimum qualification BA, BEd, BSc, BTech, HND or BArch
Trade Marketing Officer x 4 (North, East & West Regions)
Job description
• Build relationship between lower and upper levels (i.e. between Authorize distributors and Retailers), Support Trade partners by linking Retailers to Trade Partners’ Point of Presence (PoP)
• Ensure call cycle time of 20 visit a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Resolve all issues/queries with regards to activations, products and promotions
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Manage stock in channel and provide appropriate reports as follows;
o Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
o Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
o Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
o Provide training on site to Increase product knowledge
o Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
o Follow up with product availability at Trade partners’ Point of presence and provide weekly / monthly report
o Ensure all visited outlets give info on where, when, price etc of products and provide weekly report
o Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
o Target 65% space within each outlet (Trade marketing team will measure)
o Support all identified outlets with 100% merchandizing as appropriate and defined.
o Ensure 100% POS Distribution to all channels of distribution within 14 days of release
o Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
o Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
o Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
o Confirm that sub dealers and dealer branches are contacted and stock receipt / movement verified - Produce weekly report
o Ensure areas in your territory without adequate TP point of presence is filled by encouraging TP to open up points
• Provide Informal training in shops on products, services and promotions being run by marketing, channel or region and on the spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos and perform post-promo evaluation
• Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
Job condition
• Tool of trade vehicle provided
• May be required to work extended hours / weekends
• Work is carried out mostly in the field
• A valid drivers license (Extensive local travel)
Experience:
Post NYSC working experience which includes:
• 1 year Sales & Marketing experience in a fast moving consumer goods (FCMG) environment
Training:
• Basic GSM
• Basic Telecommunication Fundamentals
• Merchandising Training
• Selling
• In-depth Handset training
• Customer care
• Coaching for results
Minimum qualification BA, BEd, BSc, BTech, HND or BArch
Method of Application
Interested and suitably qualified candidates should click here to apply online.