Wild Fusion a leading digital marketing agency in Nigeria, Kenya and Ghana delivering quality service to our
clients and advertisers. We specialise in Internet Marketing, Social Media, Digital Strategy, Mobile marketing and result driven digital marketing services.
Client Service Manager
Wild Fusion Nigeria seeks a Client Services Manager to maintain and develop client relationships and manage internal resources. The Client service manager is responsible for strategic thought leadership as well as day-to-day management of our clients. They operate independently to manage client business, client relationships and grow the business.
Ensure work adheres to strategic direction of client
Lead client meetings, including presentation of new creative work, strategic POVs, and analytical reports
Facilitate resolution of any issues on client work
Assess opportunities and competitive activities for clients
Implement industry best practices and share digital trends with clients
Collaborate, as needed, with external agencies to support client work
Deliver projects within scope, identifying potential overages along the way
Manage internal and external client expectation
Responsible for developing client relationships and closing the ‘sale’.
Write briefs with detailed functionality specifications
Understand all processes and digital platforms.
Responsible for forecasting and profitability, reporting on ROI and maximising financial revenue.
Responsible for growing strategic businesses and revenue growth across our Ghana operation.
Responsible for preparing the agency for all pitching exercise
Explore new partnerships clients.
Ability to work with multi-disciplinary and multi-cultural teams i.e. brand, research, and technical across Ghana, Kenya & Nigeria etc.
Ensure customers are fully briefed and kept up-to-date with all digital marketing opportunities to reflect their business.
Management/Softer Skills
Excellent communication skills
Experience in content development and marketing.
Goal orientated
Fun, dynamic and charismatic person
Proactive and independent
Excellent customer service skills.
Passion for technology.
Passion for client satisfaction.
Results-driven.
Ability to write integrated campaign proposals a plus.
Innovative and creative mind.
Experience of working in a digital agency a plus.
Ability to understand any client’s technology, products, services and market.
Sales person with associated sales skills - passion to win business.
Proven experience of revenue generation.
Technical/Specific experience
Ability to abreast of digital and market trends.
Industry Certification in Digital Marketing will be an added advantage
Understand analytics and software packages.
Understanding of marketing/advertising strategies, concepts etc
Knowledge of online media platforms
Professional Qualifications and Associations
Good understanding of Digital Marketing and content strategy/development is compulsory
Strong process and workflow design skills
Strong track record building excellent relationships with a broad range of peers and executives
Have a background and significant experience in an advertising agency
Agile and able to adapt quickly, operating in a high growth business
Education
Bachelors Degree required (preferably in Business, Advertising, Marketing)
Post-graduate degree a plus
Training in Marketing and Advertising will be an advantage.
Method of Application
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