General Information
JOB TITLE: BELL ATTENDANT
DEPARTMENT: HOTEL
REPORTS TO: GUEST SERVICE MANAGER
PROPERTY: PALMS
UNIFORM REQUIREMENT: (YES)
MINIMUM AGE REQUIREMENT: 21
Position Responsibilities
POSITION SUMMARY: Provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Attend to guest luggage needs, guest inquiries, and transportation while adhering to all company and departmental policies and procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available.
Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including: location, views, amenities, knowledge of the surrounding area.
Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
Discern feeling and understanding needs through active listening, open ended questions, and analysis of body language.
Actively greets all guests present in the front drive and lobby areas.
Assist guests arriving in taxis and limousines by opening doors and greeting them.
May assist arriving and departing guests by carefully handling their items.
Assist arriving and departing guests by carefully handling their items.
Properly store and retrieve guest items as requested.
Accompany guests to and from suites while providing all property amenity information and performing proper suite orientations during the check-in process.
Post in proper work areas to ensure appropriate guest service.
Must clearly and legibly complete all claim check information and properly complete all task lists and department logs.
Operate company vehicles safely while obeying all traffic laws and company policies and procedures.
Adhere to all department and Palms Place policies and procedures.
EDUCATION and/or EXPERIENCE:
Required:
A minimum of one (1) year guest service experience in a position where the primary job duty is direct customer contact, with the ability to provide courteous, friendly and efficient service.
Must be able to present a valid Nevada driver’s license record with no moving violations or traffic citations in the past 5 years.
High school diploma or equivalent; higher education is a plus.
Must be able to read, write and speak English.
Preferred:
Previous Bell person or baggage handling experience.
Previous casino and or hospitality experience.
Competencies and Working Conditions:
KNOWLEDGE/SKILLS/ABILITIES:
Ability to lift baggage up to 100 pounds.
Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees.
Must be able to run on all types of surfaces, as well as, up and down stairs.
Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.
Excellent interpersonal, customer service, communication skills.
Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
Bend, stoop, crouch, crawl, reach, kneel, twist and grip items.
Stand and walk for long periods of time.
Maneuver up and down stairs.
Respond to visual and aural clues.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Must be able to work at a fast pace and in stressful situations.
The Palms, Palms Place and 9Group are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Palms, Palms Place and 9Group al will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.