TripAdvisor has announced the top Cape Town hotels – chosen by guests – that provides world-class experience. These hotels include Cape Grace, Queen Victoria Hotel, the Twelve Apostles Hotel and Spa, Belmond Mount Nelson Hotel, One&Only, Taj Cape Town, Romney Park All Suite Hotel and Spa and the Table Bay.
Each hotel recognises the need to remain relevant and has found unique ways to titillate guests by reinventing what is on offer. A large number of number of locals is employed in these hotels as well as other businesses that contribute to their supply chains.
“It’s all about differentiation, marketing, reputation and delivering on guest expectations and the hotel’s promises,” says Enver Duminy, CEO for Cape Town Tourism. “A hotel stay must be a seamless one, from initial enquiries to check-in, and then from during the stay until check-out. Even post-stay contacts are critical when it comes to maintaining these good reviews.”
“Should any one aspect not be deemed satisfactory, the world-class establishment will endeavor to fix the problem and keep those customers coming. With the TripAdvisor 2017 Traveler’s Choice Awards, the visitor gets to choose the best of the best, and we applaud these businesses for consistently flying the Cape Town flag high.”