Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
Call Center Project Manager Implementation
*Location: *United States- Virtual
Primary Duties and Responsibilities:
* Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.
* Identify project risk and escalate as appropriate.
* Plans and directs schedules as well as project budgets.
* Monitors the program/project from initiation through delivery, interfacing with customers or department personnel.
* Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.
* Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project.
* Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.
* Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods.
* All other duties as assigned.
Scope
* Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
* Provides guidance to subordinates within the latitude of established company policies.
* Recommends changes to policies and establishes procedures that affect immediate organization(s).
Job Complexity
* Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
* Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
* Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
* Develops and administers schedules, performance requirements and may have budget responsibilities.
Interaction
* Frequently interacts with subordinate supervisors, customers, and functional peer group managers, normally involving matters between functional areas, other company. divisions or units, or customers and the company.
* Often must lead a cooperative effort among members of a project team.
Position Qualifications / Requirements:
* MUST HAVE 5 years of demonstrated Project Management experience in a Call Center environment.
* Experience with proactively identifying, assessing and communicating project risks with appropriate parties.
* Proven track record of development and maintenance of strong client relationships.
* Bachelor’s degree in relevant field.
* PMP Certification strongly preferred.
* Six Sigma Certification preferred.
* Ability to travel (US and international) approximately 25% of the time.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
/ Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
#F1
#F3
**Job:** *Project Management*
**Organization:** *CC-Management*
**Title:** *Call Center Project Manager Implementation (Call Center PM Exp Required) Virtual in US*
**Location:** *Arizona-Phoenix*
**Requisition ID:** *16017859*
**Other Locations:** *United States-Kentucky-Lexington, United States-TX-San Antonio, United States-Georgia-Atlanta, United States-Nevada-Las Vegas, United States-Illinois-Chicago, United States-Florida-Jacksonville, United States-North Carolina-Charlotte, United States-TX-Irving, United States-Florida-Tampa, United States-North Carolina-Greensboro, United States-TX-Richardson, United States-Missouri-Saint Louis, United States-Michigan-Detroit, United States-South Dakota-Sioux Falls, United States-Virginia-Norfolk, United States-Delaware-Wilmington, United States-Oklahoma-Oklahoma City, United States-New York-Rochester, United States-Colorado-Englewood, United States-TX-Dallas*
**Virtual/work from home?** *Yes*