Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
* *Territory includes Mohawk Valley region (Herkimer, Oneida, Fulton and Oswego) up to 75% travel)*
The Provider Relations Field Representatives serve as liaisons between the provider community, provider associations, and the Department. In this capacity, the Provider Relations Field Representatives are responsible for conducting onsite visits to providers to provide education and support in resolving provider issues, conducting provider billing workshops/seminars, and participating in conferences and conventions.
The Provider Relations Field Representative’s responsibilities include, but are not limited to, the following:
· Applies understanding of the goals and objectives of the Medicaid Administrative Services Program and work within area of responsibility to ensure success
· Coordinates resources to ensure excellent customer service; works collaboratively with Provider Relations management team to develop and implement strategic initiatives.
· Assists in preparation and updating of provider publications
· Assists Department staff with public presentations, symposiums, and workgroups
· Builds and maintains relationships with external stakeholders
· Conducts formal training seminars and informal onsite assistance at provider offices
· Contacts providers with identified billing issues to offer onsite service/visit
· Coordinates/conducts orientations and training for newly enrolled providers and established providers to ensure they understand their roles and responsibilities, billing procedures, and program policies
· Designs and develops workshops, in-service sessions, and conference materials
· Develops education materials to include articles for bulletins, flyers, and any necessary correspondence to assist in educating providers on Medicaid issues
· Maintains consistent communications with providers, including communication of policy changes/updates
· Works closely with service center departments to identify and address provider education issues through office visits, workshops or other educational venues
· Maintains documentation of provider visits, provider communications (verbal and written), and any necessary follow-up activities
· Maintains schedule of regular provider office visits for goodwill and problem-solving efforts
· Maintains working knowledge of the Medicaid Administrative Services Project Program policies and procedures and communicate information to external (provider community) and internal stakeholders
· Participates in local medical community organizations
· Promotes and demonstrates electronic claims transmission software to encourage provider participation
· Represents Xerox and the Medicaid Program throughout the State and at professional association meetings
· Researches and resolves provider inquiries and claims processing issues
· Understands and applies the project management methodology to ensure efficient on-time delivery and high-quality results
· Understands and applies the MMIS Quality Assurance practices in fulfilling all day-to-day job responsibilities
· Requires driving to provider offices, workshops and provider association meetings
· All other duties as assigned
*Required Education/Experience/Qualifications*
· Bachelor’s degree preferred or one to two years related experience in the healthcare field, preferably Medicaid experience
· Must live in the primary territory location or in a contiguous county which representative will serve
· Current driver’s license required
· Experience in conducting public speaking events/training
Exceptional written and verbal communication skills
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
**Job:** *Client Solution Development*
**Organization:** *GHF Transaction Processing*
**Title:** *Provider Field Representative / Heatlhcare Field Rep (Remote covering Mohawk Valley area)*
**Location:** *New York-Utica*
**Requisition ID:** *16024757*
**Virtual/work from home?** *Yes*