XCM Senior Solutions Engineer
The DocuShare Senior Solutions Engineer is a lead member of the XCM Solutions Delivery team. This team is focused on the Xerox DocuShare ECM product in two key roles: pre-sales technical support and post-sales professional services delivery. This role is technical and customer-facing.
The DocuShare Senior Solutions Engineer reports to the Director of Professional Services
Pre-sales responsibilities include:
* Lead and facilitate information gathering sessions to validate business requirements, gather and document business and functional objectives
* Solution design, including platform architecture, DocuShare modules and configuration, and integration with third party systems, such as imaging solutions, ERP, CRM, and BPMN
* Estimate time and cost required to complete projects
* Develop statements of work based on efforts estimates as described below
* Development and delivery of product demonstrations and related PowerPoint presentations according to agreed pipeline of projects
* Pilot/proof-of-concept development
* Lead the process to deliver responses to RFI and RFP requests
* Become subject matter expert for all content management and workflow solutions
Post-sales professional services responsibilities include:
* DocuShare server and add-on module installation, configuration, and test
* DocuShare upgrade and migration
* DocuShare customization and tool usage/deployment
* Integration of DocuShare with Xerox and third party solutions
* Workflow solution analysis, implementation, testing, documentation and optimization.
* Imaging solution & analysis, implementation, testing, documentation and optimization.
* Training delivery for standard and advanced software products, including developer training for custom solutions.
* Develop project plans by understanding key client objectives, diagnosing and mapping client requirements, and recommending project approaches.
* Customer relationship management, project management, and communication
Required Skills & Credentials:
* Experience in technical solutions sales, consulting and delivery.
* Experience in solution/project requirements gathering, documentation, cost analysis, estimation, and pricing support.
* Experience in and knowledge of the Enterprise Content Management and Imaging business spaces, including competitive products, customer needs and issues, and essentials of document management, imaging, workflow, and records management.
* Deep competency, knowledge, and experience of at least one ECM product and associated modules and middleware. Alternatively, deep technical experience within the BPM space.
* Capacity for learning and effectively putting to use advanced enterprise software products in networked, cross-platform, web-enabled, data-driven solutions environments.
* Experience in coordination and management of customer resources and expectations.
* Hands-on experience installing, configuring, and managing Microsoft server operating systems including Windows Server (2003, 2008 R2, 2012). Linux experience is desirable.
* Experience installing and configuring SQL database servers and client applications (Oracle, Microsoft, PostgreSQL).
* Experience installing and configuring web servers (IIS, Apache) and Apache Tomcat
* Software development background & experience, especially Java, web applications and front end technologies and frameworks.
* Experience and familiarity with TCP/IP networking and networked applications.
* Ability to multi-task, be flexible and meet aggressive deadlines
* Customer-focused, excellence-driven, professional and can-do.
* Self-directed, responsible, able to work alone / at long distance.
* B.S. required, M.S. or equivalent desired
* At least five years of directly relevant experience
* Willing and able to travel 30%.
Desirable Skills & Credentials
* Experience in project planning and management, including standard methodologies and common PjM tools.
* Experience with highly scalable applications, and familiarity with clustering and high availability concepts
* Experience implementing/managing network storage management and backup solutions.
* Experience in configuring and integrating with LDAP, Active Directory and SSO servers
* Hands-on experience with virtualization technologies including VMware (ESX, Workstation).
* Experience and familiarity with Xerox middleware and MFD products is a plus.
/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard//to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to// accommodations@xerox.com //// /
**Job:** *Engineering Support*
**Organization:** *Docushare Business Unit*
**Title:** *Senior Solutions Engineer*
**Location:** *Washington-Seattle*
**Requisition ID:** *15027762*
**Other Locations:** *United States-Oregon-Portland*
**Virtual/work from home?** *Yes*