Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Xe rox Services is conducting a search for a highly experienced, senior level Capability leader.
Key R esponsibilities
Consolidate and manage end-to-end delivery of the defined capability across High Tech, Media & Communications. Full P&L responsibility for $200 million organization.
* Establish Capability specific strategic and operational plans
* Reduce costs, manage risks and deliver against SLAs
* Establish relationships with LOBs and manage SOWs that meet projected costs
* Participate in deal review process and insure due diligence and transparency of delivery
* Create competitive and differentiated service offering
* Manage a global team of 5,000 FTEs across 12 locations
* Grow offshore regional delivery centers and leverage innovation
* Manage efficient delivery models within a matrixed organization and develop strong relationships with Industry leaders
Attributes
* Respected thought leader in their domain with strong relationships with internal constituents, customers and partners
* Operational excellence and services leadership
* Results oriented with track record of building efficient delivery models
* Customer oriented leader with a high level of credibility
* Experience with matrix management leading through influence
* Strong sponsorship internally with Services and with Corporate leaders
Primary Metrics
* Year over year improvement in operational efficiencies
* SLAs
* Grow Capability position as a market leader
Experience Required
* A minimum of 10 years of demonstrated experience leading and managing a regional delivery organization within the services business, preferably the last 3-5 years within a specific function such as customer care, BPO, F&A, ITO, HRO.
* Proven leadership ability to recruit, attract, retain and manage a team of direct reports and an employee population of 2,000 employees
* A proven track record of executing large scale migration of U.S. workforce to international offshore locations
* A track record of reducing costs, managing risks and delivering against SLAs within a matrixed environment leveraging technology and human capital
* Position requires international experience for both U.S. and international based clients
* Strong business analytics and financial acumen
* An excellent reputation of partnering with other service providers and practices; including various internal practice areas
* Strong customer references; a successful record of managing and enhancing client relationships to ensure client satisfaction
* Subject matter expertise in outsourcing solutions, business process redesign, innovative solutions, and organizational transformation
Education
* An undergraduate degree is required, and an advanced degree is desirable.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
**Job:** *Service Delivery Operations*
**Organization:** *CC-MD1-North America*
**Title:** *Service Delivery VP (virtual/remote)*
**Location:** *Oregon-Portland*
**Requisition ID:** *16020518*
**Other Locations:** *United States-Oregon-Portland, United States-Kentucky-Lexington, United States-Washington-Seattle, United States-Missouri-Kansas City, United States-Tennessee-Franklin, United States-TX-Dallas, United States-Arizona-Phoenix*
**Virtual/work from home?** *Yes*