*About Xerox*
Xerox Corporation is a $22 billion, leading global enterprise for business process and document management with over 140,000 employees serving customers in 160 countries. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best - their real business.
Headquartered in Norwalk, Connecticut, Xerox provides leading edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data process, HR benefits management, finance support and customer relationship management services for commercial and government organisations worldwide.
_Purpose:_
* The role holder is responsible for the successful implementation of new business contracts.
* He/she supports the pursuit of new business crafting transition and transformation plans as part of the proposal.
* The key focus is to coordinate and facilitate the transfer of ownership and risk management from the incumbent provider to the service delivery teams.
* He/she is accountable for delivering all elements of total service transition project to required timeframes, quality and budget.
Key Performance Indicators (KPI):
* Achieve project Service Level Agreement (SLA) as defined by the Statement of Work (SOW)
* Achieve time to revenue and time to profit results aligned to project business case
* Create and deliver upon project implementation budget
* Maintain strict adherence to the Transition & Transformation Management Process (TMPP) for all aspects of project portfolio
_Scope:_
The role holder will:
* Lead the planning and execution of transition plans for total project portfolio of typically $15-$20M
* Ensure risk within each transition project is pro-actively identified and mitigated.
* Manage the relationship with the customer, partner(s), subcontractor(s) and other Xerox stakeholders.
* Lead a team of resources assigned to the transition project.
* The role starts with pre-sales and ends when customer contracts have been successfully transitioned to the service delivery teams.
* Depending on project scale and complexity, the role holder may lead several transition projects simultaneously.
_Primary Responsibilities:_
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Project Delivery Management:
* Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc.
* Responsible for implementing new services from identifying resource requirements, time-frames and deliverables per business case, through planning and deployment of Xerox and sub-vendors services and sign-off.
* Works closely with the bid/project, 3rd party and service delivery teams throughout the new business life-cycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s).
* Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders.
* Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
* Financial Risk Management:
* Acts as a business leader accountable for financial success and client satisfaction throughout the transition program.
* Effectively manages risk across defined transition programs.
* Assesses and ensures team uses process to improve productivity/cost productivity.
* Client Relationship:
* Act as the primary contact for the customer maintaining close communication to ensure delivery to schedule and issues addressed.
* Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.
* Manages changes affecting people, this includes changes in processes that impact client staff and employees transferring to Xerox.
* Practice Development:
* Provides feedback from direct client interactions to innovate next generation of offering.
* Use and continuously improve standard process and achieve productivity improvements through application of repeatable best practice methodologies and optimum resource management.
* Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance.
* Champions teamwork and knowledge sharing; contributes to the project management community, methodologies and best practices.
* Project Resource Management:
* Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams.
* Develop and mentor project managers and other project team members to defined level of competencies, standards and certifications.
_Candidate Background: Skills, Knowledge & Ability:_
* Successful track record of developing business case proposals and successfully transitioning large scale, mutli-location or global deals to required scope, quality, timescale and budget.
* Evidence of considerable experience managing virtual teams of highly skilled project and/or transition managers and developing team's skills to agreed standards
* Has significant experience in the initiation and management of largely complex change initiatives.
* Demonstrates the ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance.
* Results oriented with strong attention to detail and a relentless commitment to process improvement and quality
* Experience in managing customer relationships at executive levels
* Demonstrable ability to lead and deliver strategically important projects through to completion
* Ability to identify, quantify and articulate risk.
_Qualifications_
* Bachelor's Degree
* Professional Certifications:
* Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL)
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to accommodations@xerox.com.
**Job:** *Transition Management*
**Organization:** *Technology Business*
**Title:** *Transition Manager*
**Location:** *GBR*
**Requisition ID:** *16018214*
**Virtual/work from home?** *Yes*