Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
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*StrataCare, A Xerox Company*, www.stratacare.com, is a leader in national bill review software solutions and service for the workers' compensation industry.
We have an opening for a*Product Manager State Reporting.*
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*Location:*Prefer candidate currently lives within a daily commutable distance to the Irvine, CA, location or willing to self-relocate to same. We may also consider a remote/virtual employee for highly qualified candidate.
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*Position Overview:*
- The Product Manager, State Reporting is responsible for ensuring data requirements for medical bill reporting to various States or External Entities are supported by the StrataCare Medical Bill Review Platform. The domain responsibility extends to the various products/modules of the platform that handle medical bill data capture, data validation, data correction and reporting. This candidate will be responsible for defining the product direction, strategy and business requirements to be compliant with the regulatory entities requiring medical bill reporting.
- Team members assigned to the state reporting division of the Product Management department will report up through this candidate.
*Duties and Responsibilities*
- Management of state reporting product lifecycle- requirements, definition, and high level roadmap planning.
- Stays abreast of State Reporting product requirements across all jurisdictions and provides direction to the Product Management, Development, and Quality Assurance teams on upcoming changes that will be required to assure timely compliance with required standards.
- Maintains ongoing product P&L and monitors expenses to ensure compliance with budgetary constraints. Maximizes efficiencies and controls costs.
- Creates metrics to measure the success of the product strategy/product management team and publishes the results against targets.
- Improves product management processes and ensures that all products meet established criteria before release.
- Builds relationships across product lines, business units and functional groups to secure alignment and drive optimal execution of plans.
- Resolves gaps and overlaps in product strategies across product lines.
- Facilitates project team meetings and monitoring of status across open projects and activities.
- Collaborates with product managers, and marketing/ sales to develop new technical marketing collateral including application notes, FAQs, product notes, user guides, field training presentations and demos.
- Engages with Software Development and Quality Assurance on an ongoing basis to develop strategies and execution plans for the implementation of defined strategy.
- Streamlines and implements improvements to ensure processes are scalable for growth and utilize resources in the most effective manner possible.
- Provides leadership to staff members and project teams; manages, facilitates and staffs multi-disciplinary workgroups and projects.
- Assists and cooperates with co-workers, supervisor and management; maintains positive morale within the unit by motivating and supporting staff.
- Manages confidential client, financial and employee information with discretion and good judgment in accordance with department and Company guidelines.
- Demonstrates a dependable work ethic.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies.
- Performs supervisory duties including staffing, assigning and monitoring progress of assignments, maximizing performance, conducting performance and salary reviews.
- Works under the general supervision of the VP, Product Management for special tasks and/or projects.
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*Supervisory Responsibility:*
The incumbent in this position may have direct managerial/supervisory responsibility.
May perform one or more of the following:
- Driving product strategy and process to ensure that stated goals and timelines are achieved.
- Guiding and influencing all phases of the product lifecycle including requirements, specifications, development, releases, and upgrades
- Serving as a subject matter expert, consulting on Software Change Requests, defects, and product enhancement requests as they relate to the product and related offerings
- Collaborating with other departments to effectively identify and resolve problems and conflicts
- Developing a business design plan for the enhancement for the current product and related offerings.
- Promoting process improvement between the Product Management, Development, QA, and Compliance teams to ensure the most efficient software delivery model
- Identifying, evaluating, and providing recommendations for product performance improvement
- Development and oversight of automation-based enhancement projects
- Day to day oversight of the business plan to enhance existing functionality and automation
- Functioning as a Project Coordinator, including assisting with the prioritization of projects and work activities to insure adherence to compliance and project timelines
- All other duties as assigned
- Establishes operational objectives and work plans, and delegates assignments to individual contributors or subordinate managers.
- Senior management reviews objectives to determine success of operation.
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
- Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budget, schedules, work plans, and performance requirements.
- Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Manages activates of a department(s) through individual contributors or subordinate mangers. Subordinate managers exercise full supervision in terms of costs, methods and staffing.
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*Preferred Qualifications:*
- Qualified candidates for the Product Management role should have a minimum of five years of experience in medical bill review and reporting, management and leadership experience in Product Management, Applications Integration or Applications Development. While Insurance Claims and/or Bill Review industry expertise is helpful, such experience is not required. Prior experience overseeing an IT or Product Development organization would also be helpful.
- Full-lifecycle product management experience, preferably in workers’ compensation bill review, cost containment, claims management, medical billing, PPO or MPN Networks, general healthcare industry, Medicare, managed care organizations, specialty review networks, and/or related software product experience.
- Track-record delivering product on-time and according to specifications.
- Substantial experience establishing priorities and facilitating trade-offs in priority-setting.
- Demonstrated ability managing long-term projects, and multiple projects simultaneously
- Strong problem analysis and problem-solving at both a strategic and functional level.
- Ability to incorporate and manage the balance between business, strategic and technical requirements when identifying, developing implementing and delivering new products.
- Demonstrated ability leading the P&L for existing and newly created products.
- Firsthand practical knowledge and application of product pricing methodologies, user experience management, product enhancement, production support and customer retention.
- Experience with cross-functional teams that include software development, technical services and client services staff.
- Strong technical background including understanding of the software development process. Technical expertise including Microsoft.NET, SQL Database, software development, Electronic Data Interchange (EDI) or other related technical experience is helpful. Experience with ASP models is desirable
- Demonstrated ability to think creatively and strategically when researching, developing and implementing products.
- Proven ability to successfully manage a team of product managers overseeing a complex family of enterprise software solutions.
- Proven management and organizational skills working in a fast-paced and high growth environment where the individual has been involved in scaling a company through fast growth to greater maturity in a dynamic environment.
- Experience working in different stages of company’s growth and is comfortable with fast change, quick decisions and developing and implementing new processes and procedures.
- Experience in introduction of new programs and services in an organization, including research, development, implementation and evaluation.
- Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
- Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary.
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*Personal Characteristics:*
Character traits sought include:
- High levels of initiative, drive, and poise coupled with qualities of maturity, flexibility, and patience.
- High attention to detail as well as an ability to achieve results through delegation.
- High sense of urgency to complete tasks.
- Strong analytical skills with an ability to drive change using data.
- Adherence to the Company's Core Values and Standards of Conduct.
- Ability to use independent judgment in performing all duties of the position.
- Strong written and verbal communication skills to professionally interact with staff, colleagues, partner companies, customers and the Executive team.
- Outstanding internal and external communication skills with a demonstrated ability to connect with people on operational issues – Good “Coach” and “Referee”.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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**Job:** *Product, Portfolio & Platform Management*
**Organization:** *Workmans Comp Site*
**Title:** *Xerox/StrataCare Product Manager State Reporting (possible remote)*
**Location:** *California-Irvine*
**Requisition ID:** *16015582*
**Virtual/work from home?** *Yes*