For Sage ERP Users, Mobile is Just One Piece of a Successful Field Service Management Puzzle.
On January 21, 2015, Sage announced they would discontinue their offering for Sage Mobile Service in an effort to “redirect resources towards further developing and offering other mobile services and solutions…such as connecting Sage CRM to the Sage Data Cloud.”
While Sage will no longer offer a Mobile Service solution, customer demand hasn’t gone away. In fact, Sage customers are still looking at ways to automate service operations and tap into their Sage ERP platform through best of breed options.
Our Perspective on the Mobile Service Shut Down
Sage recognizes the need for service organizations using Sage ERP and CRM systems to automate manual, paper or disconnected spreadsheet-based business processes, particularly those that impact field employees. Mobile is an important factor in that equation, but it is not the only one.
We saw the mobile offering from Sage as “service lite;” it put a spotlight on mobile, but didn’t address many of the complicated service management challenges most organizations face.
As experts in the service and software industries, we know that field service is complex, and it requires robust scheduling and back office service operations capabilities as well as a mobile component.
It is the combination of these three elements – a mobile technician app, scheduling, and service management in the back office – combined with ERP integration, that provides the complete system field service firms need.
How Service Pro Fills the Sage Mobile Service App Void…and More
MSI, a Sage Development Partner and creator of Service Pro, offers a robust mobile field service solution. Our all-in-one field service solution encompasses all key components to deliver an automated mobile service solution, including back office, scheduling, and mobile.
Service Pro, has a tight integration with Sage 100 and customized solutions for other Sage products. The all-in-one service management app provides Sage 100 ERP users with an end-to-end solution for automated repair center and field service management and liberates home office and service management personnel of the need to perform time-consuming import/export routines and data reconciliations.
MSI knows that in order to deliver the value Sage ERP customers expect from mobile, we need to invest in building a robust field service solution; we’re successful at it because that’s all we do.
Where Do Sage Customers Go from Here?
Even after the discontinuation of Sage Mobile Service, many Sage customers still need a mobile app to manage field service. That’s where we come in. MSI’s mobile app is part of an all-in-one service management suite, Service Pro, integrated with Sage 100 ERP, so Sage customers can keep their current systems in place, while improving service performance with a robust mobile app from a company whose focus is 100% field service.
Request a Demo to see how Service Pro with Sage 100 ERP can work for your service business. Or get in touch with MSI’s Director of Business Development, Kelley Starr, to initiate a conversation. Reach Kelley at kelleys@msidata.com, or give him a call: 414-303-2103
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