City:San Marcos, State:California,
Company Name:Biggs Harley Davidson of Southern California
At Biggs HD®, our customers come first.
Welcome to Biggs Harley-Davidson® in North San Diego- San Marcos, CA- Home of the Motorcycle Giant™ Remember, If it's got a VIN, trade it in®
Voted #1 Motorcycle Dealer in the County! U.T. San Diego Best
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about bikes, set up a test ride or inquire about financing!
Bigg's Harley-Davidson® is a premier Harley-Davidson® dealer located in San Marcos inside San Diego County, just North of the City of San Diego. So if your coming from El Cajon or even Riverside, Biggs Harley-Davidson® will have your dream bike!
We offer an authentic Harley-Davidson® experience with our friendly staff along with 5 departments to fulfill your every need. Whether you are in the market for a new motorcycle, high performance parts or customization, full service, maybe even some new motor clothes, Bigg's has the quality you expect from Harley-Davidson®. Our financing specialists will work with you for the lowest rate with minimal down payment.
Bigg's Harley-Davidson® is prideful in honoring our Military customers with special Military rates. Events every Saturday invite a wide demographic of motorcycle enthusiasts. Not sure what you want to ride, Bigg's rentals department has a vast selection of motorcycles to take out on the open road. Anything from Sportsters to Touring bikes will satisfy your need for speed. Visit us to see for yourself that Bigg's Harley-Davidson® is the place to be for riding in SoCal.
Our mission statement is:
"Building lasting relationships with our partners and employees while serving the recreational and travel community. Our core values shall be based on Honesty and Integrity and Service to the Community."
SUMMARY JOB DESCRIPTION
To provide prompt, dependable, high quality, vehicle sales to Customers by using current proactive features and benefits sales techniques.
KEY RESULT AREAS
·Motorcycle Sales
·Customer Service
MAJOR DUTIES AND RESPONSIBILITIES
1)SALES DEPARTMENT DUTIES:
Attain NEW and USED sales quotas as agreed upon with the Sales Managers and GM.
Use floor time efficiently to meet Customer needs and solicit sales of all available products.
Present the Features of all products to Customers along with their Benefits.
Show each Customer the Advantages of Products over competing brands.
Accurately maintain Customer Contact information and cultivate prospects in CRM (e.g.. showroom and telephone follow-ups, previous owner upgrades, etc.)
Develop Buyers by maintaining rapport with previous Customers; suggesting Motorcycle upgrades or Finance Promos; inviting to upcoming Events and HOG Activities.
Cross sell additional Parts, Accessories, HOG Memberships, F&I Products, Warranties and Service Contracts for all NEW and USED Vehicles.
Maintain established profit margin objectives for all Vehicle Sales.
Follow procedures to ensure timely and proper completion of all Paperwork.
Follow procedures for quick and efficient handling of Warranty Items, additional Sale Add-Ons (Due Bill), including tagging and properly storing these items.
Introduce new Customers to Personnel in Service, Parts, General Merchandise and F&I Departments.
Attend all Department meetings, seminars, workshops and other related training programs (PRO-SELL & PACE) to keep current with sales techniques and departmental issues.
2)CUSTOMER SERVICE DUTIES:
Greet Customers immediately, in a courteous and friendly manner.
Handle Telephone and Internet Leads quickly and courteously.
Follow C.U.S.T.O.M. Sales Process
Ensure Customers are properly qualified for needs, wants and ability to buy.
Practice a Feature and Benefit selling methodology so that all Customers receive consistent treatment while doing business.
Conduct a Test Ride and pre-delivery inspection prior to delivery to Customer.
Ensure the Vehicle Delivery to Customer is an, “EVENT,” which endears the Customer to the Dealership.
Contact Customers using Mailing Lists, Lead Lists, and personal follow-up to encourage additional sales and Customer Satisfaction.
Handle Customer complaints reasonably, showing empathy and a positive attitude, while demonstrating our commitment to, “Make Things Right.”
3)OTHER DUTIES:
As assigned
SUPERVISORY RESPONSIBILITIES
No Supervisory Responsibilities
COMMITMENTS
Treat all Employees and Customers fairly, courteously, and with dignity.
Model superior Customer Service behavior for all personnel by maintaining positive relationships with Customers, Employees, GM and Owner (s).
Be prompt and available to for flexible scheduling.
Be honest and fair in all business dealings.
Meet and exceed Sales Quotas on a regular basis.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Must have the ability to get along with a broad customer base.
High energy level.
Excellent communication skills and demonstrated, “Closing Skills.”
Knowledge of Harley-Davidson and 3-5 years of experience in Automotive or Motorcycle Sales.
Must be able to work effectively with all areas of the Dealership to maximize both the buying experience for the Customer and the profitability of Dealership.
PHYSICAL DEMANDS
The noise level in the work environment is occasionally loud.
Requires the ability to balance, push or ride a heavy Motorcycle.
Majority of each day is spent standing on your feet.
WORKING CONDITIONS
May potentially be exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a Motor Vehicle Service Department.
Occasionally, exposed to exhaust fumes or other airborne particles.