City:Taylor, State:Michigan,
Company Name:Biker Bob's HD
Finance & Insurance Associate
Biker Bob’s Harley-Davidson is Southeast Michigan’s premier destination for Harley-Davidson motorcycles, service, parts, clothing and accessories. We are looking for an experienced F & I associate to help lead our dealership to the next level of Performance.
If you have a Passion to Win, Love Harley-Davidson Motorcycles, provide the highest level of customer service, and want to work with one of the most dedicated and committed teams in the business, this may be the career for you!
We are looking for F & I associate that has a proven sales track record, negotiation skills, and the ability to close deals. The candidate must possess leadership and teamwork skills. Must be process driven, have a minimum of 1-year F & I experience. Must have a motorcycle endorsement.
Summary Description:
Receive customer(s) from sales person turnover, and use a consultative or menu sales approach to explain and sell them the following F&I products & services:
Retail Financing Plans
Harley-Davidson Extended Service Plan (ESP)
Debt Protection Plan
Financial Protection Plan (GAP)
Pre-paid maintenance Plan
Minimum Qualifications & Job Requirements
Must have the ability to get along with broad customer base.
Excellent communication skills and demonstrated “closing skills”.
Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.
Key Result Areas (Major Duties & Responsibilities):
Consumer Credit Prospects
Attain specific product sales quotas as assigned by the sales manager.
Confer with prospective credit customers to ascertain available monthly income after living expenses to meet credit obligations. Request specified information for loan application.
Enter required information into the computer and follow procedures to ensure timely and proper completion of all paperwork. Verify accuracy of all forms.
Examine, evaluate, and authorize (or recommend) approval of customer applications for consumer credit loans.
Calculate monthly payment. Inform applicant of principal borrowed, interest rate, term, monthly payment, and other costs (Credit report, etc.)
Answer customer questions, adjust if necessary, and ask for signature on loan application and information authorization forms.
Determine credit history and initiate credit bureau check.
Analyze applicant financial status, credit history, etc. to determine feasibility of granting loan.
Correspond with creditors (bank or dealer) to get loan approval or answer any outstanding questions regarding application information or credit history. Approve loan within specified limits. Inform applicant of loan denial or acceptance.
Schedule loan closing, vehicle delivery, and compile and generate proper forms and other documentation.
Confer with sales representatives to arrange closing and vehicle delivery date.
Maintain relationships with Eaglemark Savings Bank, local banks, and credit bureau reporting agencies to ensure smooth operation of F&I transactions.
Insurance Services:
Interview customer to obtain information and explain available insurance products.
Explain features and merits of policies and products offered, recommending to customer amount and type of coverage based on analysis of the customer’s circumstances.
Calculate and quote premium rates for recommended policies.
Call policyholders to deliver and explain policy, to suggest additions or changes in insurance options, or to make changes in beneficiaries.
Extended Services, Pre-Sold Maintenance & Other Products:
Present the features of all products to customers along with their benefits.
Show each customer advantages of products over competing brands. Determine their interest in the products available to them.
Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
Be prompt and available for flexible scheduling.
Meet or exceed sales quotas on a regular basis.
Continually learn more about the products and services available.
Attend training sessions to keep current with F&I sales techniques and other sales department issues.
Customer Service
Greet customers in a friendly, timely and courteous manner.
Handle telephone transactions quickly
Create and maintain Iconic Service Practices, accurate paperwork
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to deliver a premier customer experience.
Physical Demands & Working Conditions:
Noise level is occasionally loud
Occasionally required to bend, stoop, crouch, reach, and hold or move motorcycles.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department
Occasionally, exposed to exhaust fumes or other airborne particles
Note: The above requirements and responsibilities are not inclusive.
If you are Awesome, Committed, Loyal, and Hard-working…
Biker Bob’s Harley-Davidson is the Employer for You.