City:West Palm Beach, State:Florida,
Company Name:Palm Beach Harley Davidson
Palm Beach Harley-Davidson,
Service Advisor/Writer
If you're passionate about people, customer service and want to work with one of the most dedicated and committed teams in the business, this may be the career for you!
Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.
Major Duties and Responsibilities:
Ability to work in a fast-paced environment and comfortable multi-tasking
Interact with customers both in-store and on the phone
Follow a structured sales process
Have working knowledge of the Harley model families
Be able to effectively manage open repair orders
Proactive follow up with current and previous customers
Maintain a high degree of customer satisfaction with the ability to handle customer complaints
Qualifications & Job Requirements:
Motorcycle background preferred but not required
Harley-Davidson enthusiast preferred but not required
Cycle endorsement and weekend availability
Possess sound judgment and decision making ability
Key Areas:
CSI and customer retention
Repair Order Management and Follow up
Service drive efficiency and follow up
Compensation:
Salary plus commission based wages
Benefits:
Employee Discounts
Paid Training
401K through MassMutual Financial Group
United Healthcare Choice PPO Network
Humana PPO Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
Allstate Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account throughEflexgroup
Legal Shield and Identity Theft Shield
*Please do not contact the dealership directly. All inquiries and resumes must be submitted online